肯辛頓酒店 - 倫敦

Family of four stayed 2/27 - 1/3 enjoyed the city of London. Hotel was quiet for the most part (doors to hallway not very sound proof). Staff was very courteous and helpful. Great location, easy walk to nearby restaurants, pubs and underground station. Only problem was we were told by waitstaff that breakfast was included and when we went to check out were billed for the meals.

Tough checking in- make sure you arrive in the afternoon otherwise you will not get a room - Great place and easy to get to everywhere

We spent a few weeks in London and stayed in several hotels, including another one on the next street over. I saved this one hoping to save “the best for last.” Check in went just fine and the lobby and adjoining rooms of the hotel were decorated beautifully. But that’s where the 5 star experience pretty much stopped. We had a deluxe room with a king bed (Room 329.) The room itself appeared just fine, the bathroom was large. They had placed a roll away in our room for our little boy. I asked them to remove it to allow for more space in the room and because I know, being out of town, he would just crawl into bed with us. When housekeeping came to take it out, she made a huge display of the inconvenience she suffered having to remove it. Additionally, the room’s floor itself was at a weird angle. You could literally not set a glass on the table without it rolling off. So uncomfortable. I get it’s an older building, but that’s ridiculous. We were given a filthy towel on our last evening that appeared to have been used to clean dirt and grime. The shower was stained with red mold and the window sill in the bathroom behind the blinds was covered in dust and dirt. Breakfast was inconsistent, one day coffee was served in a pot, not the next. Water was never refilled and no one brought other beverages when asked. All that said, kudos to Guido the doorman. He exemplified comfortable hospitality. Also, I appreciated the birthday wishes, but it wasn’t my birthday.

Beautiful lobby and lounge area. The staff is extremely helpful and kind. However, the rooms are very small. Great location, however! Perfect for the Holiday season. Very festive inside!

The hotel is great, but what makes it really special is the staff!