The staff really couldn’t be any better, helpful, attentive, friendly, we stopped in a superior room and were directed to the 9th floor, the room was not 5 star, the furniture was old and dated, was damaged in areas and badly repaired, the shower screen was too small for the shower and resulted in water flowing all over the bathroom floor, the tv worked intermittently, was slow, too big for the room so much so the door banged into it, the view was HORRIFIC, backs of buildings, we went for my wife’s birthday and the non rainfall/soaker shower she had to hold herself to shower and the head was broken, loose and span in her hand so she had to hold the hot part with a flannel to shower. This is the second time we’ve stopped here, the first time was outstanding, this time was really really poor and had we not be rushing to catch the train home the lovely staff would have had our full frustration