near the subway station ,nice reciption and breakfast
Decent hotel. Clean and nice staff. Lovely breakfast. Hotel is well situated with lots of transport links and shopping choices.
hotel guest awareness
I arrived to London to attend an early morning meeting. I had been working late the night before so I only had 3 hours of sleep.
Th meeting was canceled so I tried to check into the hotel around 9:00.
Of course my room was not available, which was not an issue.
But when I inquired as to when I should return, I was told that it could not be determined and that I should just come after the 3 pm check in.
There was no offer to try and check me in earlier.
After waiting for 4 hours, I tried to inquire again to see if my room was available. It should be noted that I fell asleep in the bar while I was waiting and was woken up by the staff.
Again, I was told that my room was not available and that they were unable to tell me when I should return.
Within the next 30 minutes, between 25-30 guests arrived to check in. (still before the 3pm check-in).
The majority were flight crew and attendants.
They were all checked in without delay.
I returned once they had left reception and again was told that I could not check in until after 3pm.
It is disappointing but not unexpected that large hotel chains treat their infrequent quests differently.
Which is why I stay in small boutique hotels. they care about all their guests.
It should be noted that I was a diamond member at Hilton in the past.