Stayed for 1 night on New Years eve. They shut the bar at 23:00. Although they were still serving drinks to a private party. After complaining to the night receptionist/ manager , who was none to helpful. Eventually a young lady served me ( allowing customers to put drinks on our room numbers ). Then at 04:00 the entire hotel had to be emptied due to a fire alarm being set off. The next morning before we left , we used the pool. All was good , until having a shower afterwards ( all the shower gel receptacles were empty ).
Breakfast was very good !!
Ian
Ian (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月1日
Unfortunate enforced layover in Bristol
I was charged £43 for parking + pet! The alarm went off at 3:45 and the hotel was evacuated. It turned out to be a false alarm (or a cruel fire drill during bad weather). No apology the next morning or complimentary coffee....I expected as much. The UK, outside London generally disappoints
Heinz
Heinz (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Sue
Sue (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月30日
Alan
Alan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Kellie
Kellie (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月28日
Needs renovating, great staff, poor breakfast
The hotel is in need of renovation, but is clean. Our room was ice cold (we were cold in there with our coats on) when we arrived, it took quite a while before we could heat up he room to a comfortable temperature as the start temperature was so low.
The staff are all very helpful and professional.
The breakfast is terrible. The croissants were stale, the processed cheese slices were sweaty and curled up in the corners, the scrambled eggs looked like they were cooked in a microwave. The quality of the food is poor and very processed.
Carla
Carla (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月27日
Tony
Tony (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月26日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月22日
Ok but could be so much better - shame
Decor lovely, front of house staff super pleasant. Newly refurbed bedrooom very attracted just a shame the bathroom was filthy. Food ok but nothing special. Wouldn’t bother paying extra for breakfast as get just as good from a beefeater tbh!!!
Suzanne
Suzanne (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月20日
Justin
Justin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Sandra
Sandra (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
Beds and pillows uncomfortable especially sofa bed .
Jody
Jody (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月5日
Embarrassing
It was the most uncomfortable bed ever. We wanted a good nights sleep before continuing our journey, we could not sleep. I think it was an ancient bed, it felt like it was made of straw. When we complained, in the morning, we were asked what have you been up to? This was embarrassing and unnecessary.
Hayley
Hayley (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
*****
Lovely hotel and staff
Jade
Jade (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月2日
Silvia
Silvia (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Shaun
Shaun (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月28日
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
We were given a lovely welcome from the staff. Rest of the staff at the bar and room cleaning were polite and friendly.
Roberta
Roberta (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月17日
Slipping standards
Sadly since our last family gathering little has changed.
The hotel looks tired, as do the depleted and over worked staff. This is a poor reflection of the standards expected from a quality hotel in the Hilton empire
Douglas
Douglas (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Comfortable business stay
I like the Hilton touches.. chocolates in the room, bottles of water and a warm welcome cookie.
James
James (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月8日
Abby
Abby (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Nandini
Nandini (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月3日
Nothing special
Check in was fine. Went in the pool. Almost half taken for one solo swimming lesson meaning no one could really swim, jacuzzi was warm at best not overly hot. Check out, well no one was there. Had to knock on the private door. Asked for my invoice to be printed. After 10mins of trying to sort the printer I gave up and left my email. It was sent pretty rapidly, I'll give them that.