This was the worst experience I have ever had at a hotel. Provided credit card for incidentals which apparently didn't go through. Was woken up late at night saying that it needed to be fixed, we were in bed and asked if it could be dealt with in the morning. 7am wake up call to rudely tell us to come down and fix the problem. Room was prepaid so no fear of us skipping out. We said we would be down, then loud banging on door by security to evict us. My wife in the shower, two kids in room and treated like a criminal. Spoke to manager who said there would be a credit which never happened. Unbelievable experience.
Chad
Chad (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月10日
Travel spend a week had no problem.
SHARON
SHARON (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月31日
Really nice staff, clean rooms nice service but make sure you grab snacks and drinks before you get there because prices on drinks and chip are ridiculous overpriced
Kenyon
Kenyon (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年5月27日
No gym
DAVID
DAVID (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年5月26日
The bathroom wasn’t clean, there was stains in bathroom. Hair in bathroom. It wasn’t as clean. The staff was nice.
Keren
Keren (3 晚友伴旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年5月26日
The proximity to the convention center was good. The hotel smelled really bad, they v only make fresh coffee 2x/day waited almost an hour to get fresh towels, there was a mouse in my room. The bed sheets did not look like they were washed properly.
Euella R
Euella R (2 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年5月18日
Janet
Janet (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年5月18日
Had to change room night of arrival. Toilet did not work. Front desk unresponsive. Unauthorized charge appeared. Had to chase front desk to get a commitment to fix. In general Front Desk seemed less than competent. I am not usually a complainer.
peter
peter (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年5月15日
JOHN
JOHN (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年5月9日
Roger
Roger (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年5月6日
Stayed for a concert. Place was under construction but it was peaceful and the staff was nice. Just wished there was more shops around for food walking distance
korryne
korryne (1 晚友伴旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年5月2日
Mad isnt the word
Hotel was nice clena decent location security on site. Only issue was we left for coffee. It was a walk across the street for 15 mins, and when we came back our room was open with the top saftey lock propping the door open. It was not check out time and we still havent recived an answer to why our room was asessed by personal before check out time.
tawny
tawny (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年4月23日
Heater was very noisy, didn’t sleep well. Phone was totally dead, only usb plugs were on tv. Only one tv station for kids. No exhaust fan in bathroom. Room was clean and comfortable and staff was amazing
S Jean
S Jean (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月23日
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月22日
Beverley
Beverley (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年4月21日
Room was unsanitary.
Christie
Christie (3 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年4月15日
Dirty place restroom smell like sewage plumbing not working carpet smelled dirty and old did not end up staying left instead
Elsa
Elsa (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年4月15日
The hotel was as cold as it gets. They turned off the heat and didn’t even attempt to turn it on knowing how cold the weather was. I literally had to wear sweater to keep me warm while I go to bed.
Amara
Amara (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年4月14日
Sherri
Sherri (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年4月14日
Not the best hotel
The room itself wasn't bad. Not the cleanest, all the furniture in the room had some sort of damage. The bathroom was tiny. The shower looked like they tried to paint it and is now peeling. There was no hot water in the room. They gave us a key for another room to use and that also didn't have hot water. I don't recommend staying at this hotel. Maybe once they finish the renovations it will be better but it is not good right now
Kyle
Kyle (1 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年4月13日
Hotel is under construction yet prices did not reflect this at all. Open ceiling tiles, unmarked parking areas and construction materials everywhere made the late check in frustrating. Bathroom had no toilet paper holder and roll in shower which we didn’t need but certainly important for some, just not us, and showers made the whole bathroom floor wet. Staff was friendly but at one point in the night someone tried to open our door and enter our room. My son had left the knob latch unlocked by accident and they were pushing full force. Thankfully he had closed the door latches. Hotel did not feel safe.
Jane
Jane (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年4月9日
I never leave reviews, period. I have traveled in third world countries and stayed in youth hostels. This was worse. The hotel is not just dirty, it's filthy. Floors are gross with dust and dirt all over them. There was a half empty wine bottle on the floor of our room. Our room had clean linens and was quiet. I throughly checked for bed bugs are couldn't find any, thank god. The staff were friendly. The rooms had paper room numbers taped to the walls. One elevator was out with a sold out hotel. Panhandlers were in the lobby in the evening. The hotel is in a not so great area. Gym is under construction which is not mentioned anywhere until you get there. The neighborhood is not safe to run or walk in alone. Under construction. We paid $450 a night to stay there for the eclipse. Unbelievable. DO NOT STAY HERE!!