I am extremely disapppointed to this hotel. The staff are hypocritical and do not really welcome us (I don’t know if your staff do not welcome Asian customers. I could feel the discrimination). The bathtub was broken and the remote control was out of order. We asked the reception staff to follow up in the next morning. She marked down our requests but did not follow up when we came back in the evening. Actually I think that room (room 102) is not suitable for 2 persons’ living.
The only friendly staff is Pierre. He helped us immediately at that evening. Housekeeping is also poor at times. For example, no cleaning on the used tea bags and tea pot; no replacing of shower cap.
We ate the buffet breakfast in the hotel, and found that some of dishes were not properly cleaned. This leaves us poor impression.
All in all, I felt extremely disappointed to the hotel’s service.
C.H.
4 晚行程
8/10
真實旅客
8/10
Tzu-Wei
4 晚浪漫旅程
8/10
Xin
1 晚行程
10/10
总体来说四星条件的酒店这里是不错的选择,距离伦敦大学和大英博物馆都很近,值得推荐
Lengxin
1 晚商務旅程
6/10
But is too small and there are noisy neighbours too. Sound prrof is not good.
K
1 晚行程
10/10
the hotel is near the tube station with around 10-15 mins walk
the bed is very comfy, we slept very well
whole room is very clean and tidy
it also provides free wifi with high speed
there are many cafes around too
MAN WAH TIFFANY
8/10
Booked last minute due to cancellation. Comfortable bed and quiet room on level 5 at the back. Very convenient location. Very friendly service from Begum at the front desk on check in.
Geoff
2 晚行程
6/10
Emilie
1 晚行程
10/10
Beysin
1 晚家庭旅程
10/10
Darren
3 晚行程
8/10
Well positioned hotel surrounded by restaurants and tourist areas. Rooms are small as most London. Staff is a team and all good. Hotel is going to be modified to better integrate reception and restaurant- very much needed. Reasonable value in very expensive city.
Prof Peter
3 晚行程
6/10
Amanda
1 晚家庭旅程
6/10
Michelle
1 晚行程
6/10
Sarah
1 晚商務旅程
8/10
Staff really helpful. Room was compact but fine for what we needed. The bed so comfy. Id say only doen us only two sachets of milk which is no where near enough for two people. We overlooked main road so very noisy traffic right through night
Victoria
1 晚家庭旅程
8/10
Helt greit hotell. God beliggenhet og lett ankomst fra Heathrow.
Hyggelig betjening og god frokost.
Litt varmt rom og aircondition som slo seg av automatisk om natta.
Gode senger.
Morten
3 晚友伴旅程
10/10
Kirsty
1 晚行程
6/10
For the money paid, it was essentially a tiny box room with a window onto a very busy road. Lack of total blackout blinds/curtains caused sleep issues too.
Phillip
2 晚行程
6/10
Karin
4 晚行程
4/10
Old furniture inside, the bathroom was very uncomfortable and the customer service was not the best
Calin Antoniu
3 晚商務旅程
10/10
Polite staff and clean and tidy throughout. Building has a charming character.