The receptionist is terrible, not friendly, like they don't welcome foreigners. I feel very bad. As for the accommodations. The hot water in the bathroom cannot be turned on for a long time. The water will be hot for a while and then cool. Must be turned on and off periodically.
Owners were extremely friendly and good with use of translator for english. Very quiet and down to earth place that is decently close to fuji by train. Would definitely stay here again, for the service alone.