I understand that the area has been hit with an historic storm and many circumstances are beyond the control of the hotel staff. However, paying $442 for a room with no electricity or hot water feels like price gouging. No a/c also made for a very unpleasant stay, and while we were grateful to have shelter, we could barely sleep. The woman at the front desk was very rude and said we “should have known” there was no power (businesses just down the street had power & there was no indication of any problems when we booked online). Rooms are now being advertised at 1/3 the cost, so I can only assume this establishment was taking advantage of the situation & price gouging. There was no offer for any kind of compensation for our discomfort (some cold bottled water? A partial refund of the outrageous room rate? We never demanded a full refund, but something to acknowledge the lack of power, a/c, & hot water would have been appropriate). I will NEVER stay here or recommend this hotel to anyone after how we were treated.