We were pleased to be upgraded upon check in.However, the Air condition in our room didn't work so it was very hot in the room. We couldn't have the window open since it was a lot of noise from the cars outside. We told the receptionist about the problem, and they said they would fix it. However, they weren't able to fix it so we got an electric fan instead. It was an okay solution, but hoped we could get a different room instead.
The location is great since it's close to the metro station, Oxford Street & Leicester Square. Everything is just walking distance. The hotel needs a glow up. The room and the shower are worn, so to keep its standard it should be renovated soon. Parts of the tiles in the shower were broken, and there were a lot of black spots in the shower.
