倫敦假日酒店 - 肯辛頓大街 - 倫敦

地點方便，但職員態度欠佳。 因為入住8天，第1天入住時發現冷氣機很嘈，希望更換房間，職員口頭答應了，但遊覽完回酒店後發現所換的房間更細，連行李箱也沒地方開，經再三理論及要求下，第二天才成功更換另一房間。過程中職員的態度不太友善，亦不樂於提供協助，解決問題。

酒店鄰近肯辛頓大街，附食食市、超市，逛街的地方很近很方便。酒店的服務團隊很友善，很用心。整體來說，感覺舒適，有機會會再回來。

每日早餐食物相同，没有改變，對於住宿兩天以上的客人，感覺 乏味。 房間實在太細小了。 尤其是衣櫃簡直 掛不到三件衫。

Staff were all very friendly and helpful. The hotel is only a few minutes’ walk to the Tube station in central London. Our family of 3 all stayed in the same room; not very spacious but still comfortable enough.

住这个号称4星级酒店，居然放在行李箱里的包包里的钱包里的100欧现金会被偷，在酒店里捡到一个钱包我还去交了给他们，得到的回报居然是偷窃，住宿第二天因为床的问题换了房间，行李也是酒店搬运，不知是否那时被偷，好无语现在这个世界。

Came to London to see Bryan Ferry at The Albert Hall. Booked into the Holiday Inn in Wrights Lane Kensington a couple of minutes from the Station. As it is a pleasent stroll to the venue with great local pubs and restuarants nearby. We stayed in a standard room, great value as always clean and tidy with a comfortable bed. Perfect! Wish that we had stayed for longer!

Everyone at the hotel was exceptionally helpful and courteous - from the front door to the front desk as well as the restaurant stuff and the baggage clerks. Breakfast was delicious and abundant with choices. This hotel is a very short walk from the High Street Kensington tube station making it very convenient for accessing the city as a whole.

Excellant hotel, food, rooms, bars and cafe, staff brilliant. Will be stopping again bect trip to London.

Done its job in all aspect as business traveller

We wanted to stay in Kensington High Street to be fairly flexible on where we could walk to. Location was ideal. Hotel looked really lovely inside. Our room was quite small and the mattress on one side (it was a large bed with separate mattresses) had a dip at the joining side, so quite often I found I'd fallen into this which really didn't help my back.