The hotel’s location, amenities, cleanliness, and ambiance were truly exceptional. From the moment I arrived, I was impressed by the attention to detail in the decor, lobby looked very cosy and well-maintained, and the convenient access to the Queen Elizabeth II conference centre. Everything felt top-notch, and I was genuinely excited about my stay. The room was serviced daily and kept very clean, with complimentary supplies replenished regularly, which I really appreciated. However, I did face a delay at check-in when I was asked for a passport, despite being a UK resident. I experienced a delay during check-in due to being asked for a passport, despite being a UK resident. Interestingly, I later observed another guest checking in seamlessly with just a bank card. On my third night, I encountered another issue when my room key was disabled, despite having paid in full for my stay. Unfortunately, I found myself once again at the reception desk, where I was passed over in the queue for another customer. This was quite unpleasant, as I had to wait for almost 20 minutes just to have my key reactivated. I believe that service should be consistent and universal for ALL guests irrespective of race, gender or class!