I don't even know where to start honestly, from checking in to getting settled in to the room the entire experience has been awful on top of no cancelations, no refunds Yada yada. They don't have elevator access for a third floor booking, they don't have the pool accessible which was our primary reason for booking here with a 2yo traveling 1,000 miles - pools are invaluable to running their energy down between stays. If we could've canceled, we would've. Then on top of that they wanted to tell us we had to pay a $100 deposit which is probably more than the cost of the night stay when we booked with Affirm which specifically states no deposit no fees when setting up the installment plan. Apparently the staff had to call their GM at midnight on a Saturday to get permission not to charge a deposit they had no business charging. They said the room was on the first floor, it isn't. I don't see any handicap accessibility so good luck to anybody who needs that you will be going up stairs OR a very sketchy curb with a door that is very heavy and difficult to keep open when bringing in a trolley. All of this followed up by the unclean and ratty hotel room we got switched to which is smaller than the one we booked and pay for and who knows what other compromises we wouldn't know about. The first thing I noticed was the tub with a towel carefully draped over several burns along the edge of the tub, what looks like a deteriorating tub finish with possible mold underneath the paint.