TV didn´t work, couldn´t get a hold of the reception to address the TV situation, sheets were not very comfortable. That said the quality of bed was good, and the location was amazing!
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 5 日
Laura
Laura (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 4 日
Nick
Nick (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 4 日
Parking stated £17 on app it was £19
A very tight car park but very handy in a city centre
Richard
Richard (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 3 日
Solo elderly traveller.
Room very dark even after the bulkhead bulb was replaced. Also the coffee machine wasn’t plugged in and the socket was behind the cupboard so I couldn’t reach it. I’ve had softer beds.
June
June (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 1 日
Great stay.
Lovely hotel with friendly staff.
Dan
Dan (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 30 日
Not that Grand
Not sure where the name grand came from it is old and dated. Close to bus station.
Joanne
Joanne (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 27 日
Great place
Good location and nice hotel. Only downside was the bar seemed to close very early for a hotel bar
Sarah
Sarah (1 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 26 日
Molly
Molly (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 26 日
Lisa
Lisa (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 22 日
Thomas
Thomas (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 22 日
Janice
Janice (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 22 日
David
David (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 21 日
joanne
joanne (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 21 日
Good location, great hotel
A lovely hotel and nice staff, very central and most places are walkable but beware the hills. Check in was easy and a clean, comfortable room.
Paul
Paul (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 18 日
Adam
Adam (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 16 日
Michael
Michael (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 16 日
Steve
Steve (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 14 日
Will not stay here again
I have been travelling for work every week for the last 10 years and used this hotel many times. This time, something went very wrong: the room I was given did not have a desk - a massive problem for business travellers like me. I asked the receptionist to change the room. The receptionist said I had to upgrade and pay extra. I complained how come a 4 star hotel room doesn't have a desk? The receptionist said (patronisingly) "You booked a standard room and standard room does not have a desk in all hotels I have worked in. You should have checked the booking to see if the room would include a desk." I found this remark very offensive - why do guests have to check when booking if a room has every piece of basic furniture? In the end, I paid the extra and got a new room as I was too tired after travelling for a whole day. To make matters worse, the new room still didn't have a desk! So I had to complain again to the receptionist. The receptionist gave me another room, but the key didn't work! The receptionist had to open the new room using his master key and said he would cut a new key and bring it to my room. I waited for 20 minutes - and there was still no sign of the key so I went down to the ground floor and asked another receptionist to ask for my key. Although accidents happen, we pay hotels so that we have no worries. This hotel has failed miserably: I had to worry everything. Go to Radisson or Clayton next door: all their rooms have desks.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 14 日
christopher
christopher (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 12 日
Bedroom was dark and overlooked by rest of building. We stayed on first floor but still had 5 flights of stairs to climb.
Bed was on the firm side and there weee no spare pillows as my partner sleeps with 3.
Hand soap container in bathroom was empty on arrival so good job I had carried own soap. Had to ask cleaner in the morning if she could fill it up.
First morning the cooked breakfast was on the cold side (buffet style) getting down there for 8am. 2nd morning we were in there for 7.30. Food a little warmer but not piping hot.
Car park very tight to drive up and down levels. When leaving on the last morning, we witnessed a people carrier wedged trying to negotiate a ramp to the next level and not much room to manoeuvre.
But for convenience it was a hotel close to Hippodrome but a bit hard to find by sat nav as it took us down Christmas Street onto another which was a cyclist only street on arrival. We had to suss out once we found it an easier way to access it!
真實旅客
2 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 11 日
Hardeep
Hardeep (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 10 日
Very dated.
Overall ok but needs modernisation. The reception is lovely & gives a bit of a false narrative as when u get to the rooms, they are dated.Attempts gave been made in the bedroom but a shower curtain in a bath is not nice or hygienic. The carpet in the bathroom is grubby- definitely needs flooring.
Staff were friendly & helpful & breakfast was ok- but not work £17.50 if you pay on the day.
Location of hotel is great as central but is noisy.