This hotel was closed for refurb when I arrived, so no food or drink available, but the hotel still charged full price and no mention of this when I booked it.
I was here around 2 months ago and reported the TV wasn't working then "no signal" problem. Guess what? Same problem on this visit, I have reported it again, not sure if it will ever be fixed.
The sink is cracked and there were no clothes hangers in the room. (Think these are available for about £2.99 for 8 sourced locally) The hotel said "oh they are due in today" The hotel appears to be going downhill and is approaching "Britannia " level.
It's ok having public areas refurbed, but the rooms need work too.
Peter
Peter (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月24日
J P
J P (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月14日
Shuv
Shuv (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月11日
Nice modern, clean and comfortable room.
However, I booked because it had a bar and restaurant but both were closed for refurbishment so I couldn’t even get a cup of decent coffee.
Should have been advised of this in advance!
The TV in room 203 also doesn’t function properly! The tv reception was sketchy at best!
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月7日
CRAIG
CRAIG (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月24日
JOHN
JOHN (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月22日
Great location, lovely staff indeed and food was nice
Norrie
Norrie (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月20日
the was a RAVE on downstairs !!!
The stay was awful, didn't sleep at all.
There was a RAVE on until 3am that felt like you where in it in your room.
There was no mention when we booked it that there was music event on down stairs. at the end of the day we booked a room above a pub so under stand noise but not a RAVE until early hours of the morning.
When we checked in they where doing a sound check and we asked what was going on and the girl laughed. When I mentioned that it didnt state an even on booking she said oh its normally only a Friday Saturday but we doing in on Thursday this week. but no apologies or anything.
Victoria
Victoria (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月18日
Nice comfortable stay
Staff were good
Peter
Peter (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月8日
Cracked bathroom sink
High step into bath and no grab rails to support you getting in and out at correct height
No bedside sockets
Positive comfy bed
Too expensive per night for not the best quality standards. Was just convenient for what we needed it for.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
Great, helpful staff. Noisy at weekends.
The staff - brilliant. Zoya on reception carried my case up and down stairs. Let me borrow a fan heater. Keiran, the bar manager, sorted my food out with the chef (I have a dairy intolerance). The hotel needs upgrading in certain areas. It is a night spot on Friday and Saturday night, my ear plugs dealt with the music, the revellers leaving unbelievable noise for about 40 minutes 3am to 3.40am. I was warned about the music!!!
Phyl
Phyl (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
andy
andy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月21日
Disappointed with the food menu, lukewarm food. We had terrible trouble with the door lock, even the staff had problems!
The staff were all very friendly and helpful.
We would come back.
Ray
Ray (2 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月21日
S
S (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月20日
Good place. Handy for me
Andrew
Andrew (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月27日
Friday night was good, Saturday night was unbearably noisy from party revellers and loud music, and cars beeping their horns went on until gone 3 in the morning.
Diane
Diane (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月17日
Nice location and convenient. Decent VC dining options and room was ok as I paid under £80. However this seemed like a family run hotel and the manager who checked me in was very familiar and called me “mate” on a few occasions and dropped the odd f*#k word into conversations which didn’t offend, but still not professional at checkin desk
Peter
Peter (1 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月10日
unhappy stay
very steep stairs to climb, very noisy through the double glazed windows & a card only payment sorry not a repeat stay for me
John
John (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月2日
Average hotel
Reasonable hotel, comfortable,.
Peter
Peter (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月28日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
Great place to stay. Nice and clean.
Bharat
Bharat (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月20日
Comfortable but past it's sell by
The staff were great and really friendly. The hotel is clean. It is let down by it's condition, it's severely outdated.
Mohammad
Mohammad (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月14日
paul
paul (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月13日
Stay was OK. No towels in the room, when I told the receptionist in the morning, she didn't appear to care. Also I asked for an invoice, she gave me one with a figure lower than I had paid? Very odd. There are not many hotels in Sutton Coldfield, so I suppose there's limited choice. I printed a "real" invoice from Hotels.com :)