倫敦皇后門 100 號酒店 - 希爾頓 Curio 精選系列酒店 - 倫敦

I was planning on staying just one night but the service was exceptional and I stayed an additional 3 nights. The staff was incredible, starting with the doorman, to the bar staff, and the manager!

These are how to the room looked when we first entered. Been out for the whole day I rushed to the bathroom just to find out that the toilet bowl was left as in the photo with blood stain on it. I checked whether it was removable. There were strands of tiny hair in the bath and on the wall. When I pulled the mat out of the storage underneath, it came out wet as in the photos. There were drops of some creamy products on the counter bar and on the sink too. At this point, I freaked out and started to check everything. I found there’s a frosty white splash on the wall next to toilet bowl. The floor lamp did not work and by the time we checked out it still sat there not working. I informed the reception and the maid about these. The receptionist acknowledged and promised to have the room cleaned specifically on those spots I pointed out. After dinner, it was the same. Second day, it was the same. Third day, I was the same. Last day, it was the same. There was also blood stain on the bedsheet too. I told them. The maid said she did not understand English. Fine. The receptionist said they would have it changed. I used that stained bedsheet til the last day. I gave up. I have more photos as I kept checking everyday. Feel free to ask me for more photos The breakfast and the service at the restaurant could not be any better.

Beautiful hotel in a great location, the service was excellent and the staff were so friendly and attentive. It was a lovely relaxing stay with all my family,.Thankyou!

Clean, good location and ease of transport, enjoyed our stay at the hotel.

Great service, great location.Staff were absolutely fantastic.