Chose this boutique described hotel for a long weekend in Birmingham. The reception is very underwhelming, lots of light off, unmanned counters and very cold. The Receptionist was lovely and swiftly checked me in to room 2409. The room was extremely tired, cracked tiles in the bathroom, poor up keep of the shower (black mould and mastic coming away) and very cold. There was a small plug it oil radiator in the room. I plugged it in and adjusted the thermostat before going out. When I returned it was the same. In the morning I was freezing and spoke to the receptionist, Patty, who was very helpful and moved me to another room. Which was a massive improvement and warm. She gave me a coupon for a drink in the bar.
When the room was made up they didn’t replace coffee, biscuits or tissue.
Aside from Patty, all the staff looked so unhappy and gave such lacklustre service.
In check out the receptionist told me there was a charge from the bar, I had only redeemed the coupon issued for moving rooms. He could offer no explanation or details on the charge and very begrudgingly dismissed me when I said that I had nothing to pay.
The area is at the back of the Mailbox which feels like its glory has well faded since it opened with Harvey Nichols in.