8/10 很好
2024年12月28日
Double check the rooms each day
Our three night stay there was very good with one exception. We were told when we checked in the housekeeping staff would check and clean the room every other day rather than daily. That was OK as it seemed well stocked with towels and supplies for the coffee bar.
However, when we returned from being out all day on that second day we found the room in the same condition we left at 11:00. No one had cleaned it. When we checked with the front desk they said there was a 'Do Not Disturb' sign on the door. Yes, that was at 9:00 a.m. when my husband was in the gym and I was in the shower...it was on for about 30 minutes, then removed. Evidently no one came by later on for a second check. Our room was the first one on the first floor next to the lobby...hardly out of the way for another pass by. As we were checking out the next morning we just got a couple of fresh towels and coffee packets from the front desk and called it a day. They may have been short staffed because of the holiday but it should be routine for the housekeeping staff to do one more check of all the rooms that has 'Do Not Disturb' signs later in the day.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
