No employee at reception desk, had to call a phone number and was given a code to a key box with our room key in it. The room floor was tilted due to structual settling of the foundaton.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月20日
Ashlee
Ashlee (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月4日
Darin
Darin (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月17日
Autumn
Autumn (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月17日
Andrea
Andrea (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月6日
Cottage style property in central Santa Cruz
Quant, charming, smallish cottage style rooms. Lovely property, convenient location in Santa Cruz. Bathrooms are dated and have seen some wear and tear. Couldn't get the wifi to work and bad cell service.
Staff was responsive with requests.
No real complaints though.
James
James (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月3日
Linda
Linda (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月3日
Thanks for a wonderful weekend!
An amazing find, clean, cozy and serene. The location was also perfect, near the action but tranquil at night. We will definitely stay here on our next trip to SC.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年9月3日
No ammenities promised
It was nice, but the fireplace did not work. They did not provide the remote they said would be available😫. Left a phone number to call, but nobody on sight to provide the remote.
Kristine
Kristine (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月25日
The property and the room were beautiful . The loud neighbors upstairs talking and moving around until the wee hours of the morning and the television playing all night did not make for a pleasant stay. Not the experience I was expecting or paying for.
Linda
Linda (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月24日
Isabel Gomez
Isabel Gomez (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月21日
This was a lovely place to stay. Will stay again.
Jodi
Jodi (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
Such a beautiful location! Our room was lovely too. There really is a babbling brook just beyond the deck. There's no place I'd rather stay in Santa Cruz!
Dhyana
Dhyana (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月13日
It is a great concept. The lack of office support on site is a problematic. Laural st nearby is loud and full of traffic. It over shadows the Brooke.
John
John (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月10日
Do not stay here. The rooms look nothing like the pictures. I don’t know how they get away with scamming people like this. The rooms are severely falsely advertised and it seems like robbery with how they trick patrons. I’m surprised this place is open given the poor quality. The rooms are like a rundown motel. Look elsewhere. On positive note staff was nice and open to refunding our money. The staff trying their best but whoever owns this place needs to urgently revamp and renovate the place. And not importantly take off photos of your website!
Aaron
Aaron (2 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月5日
Older property. In room fire place was broken and the WiFi didn’t work.
Helen
Helen (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月4日
Great location price and setting
Jean-Michel
Jean-Michel (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月4日
Julie
Julie (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月29日
Christina
Christina (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年7月29日
Guy who welcomed us was friendly and the grounds were lovely. Room was not as stylish as it appeared in the photos, but beds were comfortable. We were awoken at 9:15am on the morning or our departure by a persistent knocking on the door, and the housekeeper greeted my son who answered the door by telling him she’d like us to be out by 10am or 10:30am because we were the last room she had to clean and she was just waiting for us. My husband later confirmed that check out time was 11am, we left shortly after 10:30am (with the housekeeper waiting outside our room and making us feel like we were massively inconveniencing her even though we weren’t late). It was a rude and unpleasant way to end our vacation after a lovely late Saturday night out at the Boardwalk. Hotel is well located, walking distance to many of our favorite Santa Cruz spots.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年7月26日
DELPHINE
DELPHINE (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月25日
The entire property is rundown and shabby. No one to talk to. No heater. No sound proofing. No one cares about anything but tricking you out of your money!