2/10 欠佳
2024年12月28日
Arrived to my hotel from around 10:30 pm, to have stained sheets and blankets, no remote, a used toilet paper roll with no replacement, 1 body towel and 1 floor mat, 2 stained washcloths, and PLENTY of roaches!!! I went back to lobby to ask for replacements and was told that ALL ROOMS sheets were as dirty as mine, that there was no more towels and would have to wait for them to be washed the next morning, That next morning I went down to the lobby at 11:00 am asking for the replacement sheets and towels. I was again told I'd have to wait until the laundry was complete. Disgusting and terrible customer service!
真實旅客
2 晚行程
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