Very disappointed by no usb charging. Wifi is too weak. No private wifi providing.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
Luke
Luke (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 10 日
Disappointed
Heard such good things about the quirky rooms but the rooms are tired and dated hallway carpets are stained the water pressure is awful the shower stops running if you flush the toilet the wallpaper is peeling and the aircon does not work our wardrobe smelt like someone had vomited inside it couldn’t hang our clothes up. There was a portable aircon unit provided with 3 wheels that also did not work! The lobby looks good but again lots of damage when you look closely desperately needs an update not worth what we paid we may as well of stayed at the Premier Inn, when we checked out we were not asked about our stay but we definitely would not return here!
michelle
michelle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
Simon
Simon (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
Birthday stay
Room was lovely and bright ,needs a bit of updating regarding flooring and some of the wallpaper . Bed was really comfy and looked clean slept well, considering it’s used for stag and Hen stay was quite . Breakfast was really nice thank you for really pork sausages and the staff really friendly .
Maxcine
Maxcine (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 5 日
Ok hotell
Ok hotell og hotellrom. Hjelpsom og vennlig betjening i resepsjonen. En dag var det ikke egg til frokost fordi kokken var opptatt med bryllup !!!!!
Helge
Helge (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
Laura
Laura (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 26 日
We had a lovely stay staff we’re really welcoming and helpful. Room in need of touch of updating. Shower had no curtain or door not an ideal situation as floor got very wet with 3 girls sharing. Was here at Christmas thought the decor was for Christmas but baubles still up in July. Overall nice stay would stay again.
Paula
Paula (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 24 日
Ashley
Ashley (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 23 日
Perfect location
Ideally located hotel to explore Liverpool - themed party rooms but it meant we were all able to share the same room. Great affordable hotel. Lovely staff too.
Toni
Toni (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 19 日
Brandon
Brandon (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 18 日
Service with no smile
This is the second time I’ve completed this survey, please sort it out. Upon arrival, I was informed at reception that my booking hadn’t been paid for, and I was charged again on the spot. This wiped out my budget before I even had a chance to enjoy my trip. I explained that I had already paid and asked to speak with the manager. Although the manager did eventually refund the payment, the money had already left my account, which caused unnecessary stress and inconvenience. The customer service was unacceptable. On top of that, the room was dated and looked nothing like the images online. I will not be staying here again, and I won’t be using Hotels.com in the future.
John
John (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 17 日
40th birthday stay
Lovely hotel we had a fantastic time there ,the staff were very friendly
Sharon
Sharon (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 16 日
Tracey
Tracey (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 13 日
Hotel
The mirrors in the room were terrible far too high, I could see nothing in them. We were in a room beside the lift and this was very noisy at busy times. In general it was a lovely hotel with friendly staff, and a great location.
Margo
Margo (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 12 日
Holly
Holly (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 11 日
TANIA
TANIA (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 9 日
Great hen weekend
The hotel is great for parties. But it’s very run down. Tape on windows paper missing on walls.
Sarah
Sarah (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 8 日
Danny
Danny (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 30 日
Okay stay
The hotel was noisy but it is a hotel for parties so i was expecting it. The room was full of Blue Bottles which i didnt expect on the 5th floor. The room could have done with an extra shower and toilet, rather than 3 extra baths. The room was a bit shabby, but the beds were comfortable which was a plus. the staff were friendly.
RUTH
RUTH (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 28 日
J E
J E (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 26 日
Great place.
Linda
Linda (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 25 日
Stay in a premier inn, save your money
We stayed at your hotel on 24th June. When planning trips for one night I would usually be more than happy as we know the standard is good and we have a good nights sleep. On this occasion when booking we saw your hotel advertised and thought we would treat ourselves to something a bit more up market. The hotel is advertised as a 4 star “stylish, comfortable, unique experience” all of these things are unfortunately lacking. While the lobby offers a quirky and inviting environment this is where it ends. The hotel is dated, worn and is desperate need of renovation. While this is not the core reason for the complaint it certainly is a factor contributing to our disappointment. On the night of our stay we arrived back at our hotel after a concert eager to get some rest. Unfortunately this was when the main reason of the complaint arose. The room clearly has poor quality windows resulting in lack of sleep and it felt like we were sleeping outside. I understand that this is a city centre hotel, however the noise level in room 209 was magnified due to the lack of double glazing and steps taking to minimise this for customers. When checking in we joked with staff about a free upgrade and was advised they were fully booked so we knew that our only options was to remain in the room. As well as the outside noise any time there was movement in the room next door, the walls are so thin you felt that the other guests were in our room.
I addressed our concerns with the staff in the morning
Kelly
Kelly (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 24 日
Joanne
Joanne (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 22 日
Pros
Pleasant staff and room was clean and spacious.
Cons
Corridor outside room was dated with peeling wallpaper. In entry to the room theee was a piece of wood with a hole in it???
Bath has small brown marks in several places which looked really unpleasant, possibly cigarette burns. Basin had a large crack in it. Considering I paid almost £250 for the room, we were very disappointed! I would have assumed that repairing these faults would be a priority for such an expensive hotel.