6/10 Good
29 October 2024
Dirty, and no A/C. But the washer / dryer worked.
At checkin, a spider fell on me from the ceiling. I killed it using one of their business cards.
I asked if they had a room with two beds. I was booked in an executive suite. I told them that I would downgrade to a smaller room if the smaller room had two beds. I told them that I would be fine to keep the higher room rate in exchange for the second bed in the downgraded room. They tried to upsell me to a room with a bed, and a sofa bed as the second bed.
We decided to keep our original room.
Upon arriving at our room, we found sesame seeds, and open chocolate wrappers all over the room. My child is highly allergic to sesame seeds. We asked them to clean the room. This didn’t happen.
The heater in our bedroom was stuck to on. The bedroom A/C was not working. The bedroom temperature was 25.5C. They suggested that we deal with the temperature since we were only staying for one night. After calling multiple times, they agreed to supply us with a standing fan. It was still very hot in the room. But there was some airflow. They supplied the fan after I mentioned changing rooms, or getting a refund.
The shower room. Paint is peeling everywhere. It’s on top of the towels. We used the bottom towels.
The only upside was the washer / dryer. They are slow, but they work.
Verified traveller
1-night family trip
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