Good:
The hotel is well located and impressive in its public areas.
All the staff are friendly and polite
The breakfast is very good
Not so good:
The room itself was not too impressive. The room was stuffy, safe didn’t work, and the shower was a trickle.
Overall location 10 out of 10 so if you are out and about exploring York all day and arriving/departing by train it would be good choice. If you want to relax in your room then I would recommend a different room category or another hotel.
Mark
Mark (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023 年 7 月 24 日
Danny S W
Danny S W (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023 年 1 月 30 日
Ying-ting
Ying-ting (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023 年 1 月 3 日
Comfortable and Convenient Hotel
Our stay in the hotel was comfortable and the hotel is located just adjacent to the train station. The breakfast is great. Yet the room may need some renovation as it actually getting old.
During check-in, we were informed to pay for the hotel, which we already paid during the booking, but it was rectified once we spoke to the hotel staff during check-out.
SHUM
SHUM (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 11 日
Gabrielle
Gabrielle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 11 日
Joanne
Joanne (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 9 日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 8 日
Do not stay in the sidings rooms
The sidings rooms truly let down what is an otherwise lovely hotel . Just pay the extra money and just stay in the main hotel. These rooms are in the conference centre annexe of the hotel (basically a concrete block down the end of the car park) and I was a bit shocked at quite how different they were to the main hotel. It was like staying in an entirely different (cheaper) hotel to the main building.
I was initially given a room on the ground floor, which looked directly into the entry foyer (see the picture attached). I found it quite shocking that they think anyone would be ok with staying in this room, as there is absolutely no privacy whatsoever? I asked to move and was given a better room on a higher level, but it was still a pretty bleak outlook onto the royal mail centre and a road with ongoing construction works. Staff were helpful throughout though.
Overall, the sidings annexe feel more like a premier inn than a 4* hotel - it doesn't feel like part of the main hotel at all and they really let down what is otherwise a lovely hotel. There isn't a huge price difference, but the quality difference is vast, so just stay in the main hotel.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 7 日
Tom
Tom (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 7 日
Sarah
Sarah (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 6 日
Lovely hotel friendly and helpful staff, I was just there one night but my stay was great and a lovely pool 😁 very nice comfy bed, can't comment on food as did not eat at hotel but menu looks good, one comment I thought a bit pricey.
Susan
Susan (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 5 日
Hotel itself was really nice. Close to the city centre and plenty of parking. But I wouldn't recommend staying in the annex/sidings. Its a bit like the hotel rooms time forgot. Stains everywhere, cracked tiles, broken seals and ancient noisy plumbing.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 4 日
Simon
Simon (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
Paul
Paul (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 2 日
Claire
Claire (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 1 日
Manuel Maximo
Manuel Maximo (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 31 日
Linda R
Linda R (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 29 日
Anthony
Anthony (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 28 日
OK but with issues
We got the last available parking space arriving late afternoon....obviously an issue here. Staff were great and the room was fine but the restaurant is poor. Only two not very exciting veggie main choices on a menu that was the same every night.
Michael
Michael (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
Lovely hotel
Hotel was absolutely lovely. Staff on reception were fabulous and very helpful. Would definitely recommend. Parking on site was very good and not too expensive.
Freda
Freda (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 27 日
Birthday stay
Upon entering the hotel, there was a very grand feel to it. Check in was quick and staff seemed friendly. The standard rooms were clean and comfortable, with a nice powerful shower. The service when asking for things was a little slow, but it must have been a very busy period. The pool and hot tub areas were decent! The breakfast was mediocre. There was a nice birthday touch with a card and a free drink. The gardens surrounding the hotel were beautiful and it is an ideal location as it has everything nearby. Overall, the hotel was a clean and comfortable stay, offering chargeable parking on site, and a pool area to relax in.