2/10 欠佳
2025 年 8 月 14 日
Broken shower. No manager. Avoid this hotel!
Stayed August 8–10, 2025 — one of the worst hotel experiences ever. Our shower blasted only scalding hot water, making it unusable. The front desk said the manager was “unreachable over the weekend” and nothing could be fixed. We were offered to use a different room’s shower on another floor. Felt like a college dorm!
Our room was on the 5th floor, but the lift only went to the 4th, so we had to drag heavy luggage up stairs. No offer to move us to a functioning room on a proper floor. The only “compensation” was one extra hour for checkout.
After our stay, I emailed the hotel — no response. When I called a few days later, I was told the manager “comes in when he wants,” maybe once a week. That says it all about how this place is run.
Terrible service, broken facilities, and zero accountability. The only good thing about this place is the location, walking distance from two underground stations and Kensington gardens. Spend your money elsewhere.
Karen
Karen (2 晚友伴旅程)
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