2/10 欠佳
2025 年 8 月 25 日
A/C didn't work
Booked two rooms. One room was fine. The a/c in the other room (#208) was not working, and we had to ask for a new room about 2am. The manager wasn't on duty in the morning, so I called in the afternoon and spoke with James. He wouldn't transfer me to the manager, Sulcana. He said that because I had booked Hotels.com, he couldn't offer any credit back for the inconvenience. He also said that the a/c unit was a new unit. New or not, it didn't cool the room and we didn't get much sleep as a result. Would not recommend this facility.
真實旅客
1 晚家庭旅程
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