"First time to stay within the Shangri-La hotel brand and I was not disappointed. Expectations were exceeded. From the excellent service of all the staff to the ambience of the lobby bar, with live music, this hotel is definitely now my preferred choice for trips to Kuala Lumpur."
"This hotel is located in mid valley n there is a very big shopping arcade under the hotel. Lots of shopping n big super market. Hotel housekeeping staff very good service. However one reception lady s service is not so friendly. Always no smile. All male staff in reception are cheerful."