After i checked in the hotel, i was brought to another hotel in 5 min walking! They provided the room in a hotel which was not the hotel I booked. It is cheating! Even worse, after the front desk staff knowing i travelled alone, he tried to downgrade my room from 2-person room, which i have booked and paid for, to single room! I refused! The front desk staff arranged another staff to follow me to the room and took away the amenity (large towel, small towel...etc) for second person. I wanted to keep the second towel for use in onsen. The staff insisted to take away and claimed that i was only one person to stay! How ridiculous it is. This is a dishonest and poor services hotel. There was water stain on the toilet floor. There was dirt stain in the sofa! The television was so samll that it looked like those in 80’s! When i checked in, they charged me ¥300 for the onsen. This is not much but the onsen was said to be the hotel facility for free! Don’t visit this hotel!
