The scenery here is absolutely beautiful, and I really like the environment. My kids and parents love it.
However, I am not satisfied with the front desk service and the unreasonable policy of having to fill out forms again after booking a room in advance and they didn’t mention about early checking in fee when I booked the room.
I am a single mother traveling with my parents and two children. I need to make all preparations before departure, including hotels and itineraries. This hotel did not mention that I would need to pay $50 if I arrived before the designated check-in time when I made the reservation. I did call before check-in, but no one answered the phone. The front desk was only doing what they considered to be their duty, without considering personal circumstances or my feedback.
After driving, taking a ferry, and driving on mountain roads, I was already exhausted. Therefore, I had no choice but to pay the $50 at 2:00 PM.
When I booked the room, I clearly stated my requirements: two extra pillows and blankets. No one responded to me. However, when I checked in, the front desk informed me that they did not have any extra items, only the fixed allotment for each room.
