Staff was very helpful and welcoming. Gift bags were given to our 2 dogs with toys and treats. Room was clean and comfortable. It was our first time staying at a Tru hotel and we were very happy with our stay.
Jill
Jill (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月18日
Will not stay there afain
Remotes did not work in either room. No replacements. Chains on blinds both broke. Ac buttons not working.
Breakfast was below par. Pancake machine misfiring breakfast lady seemed uninterested when told. Ran out of bacon bagels.
RICK
RICK (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月3日
Shemekia
Shemekia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Anthony
Anthony (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月30日
Madison
Madison (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月30日
Good experience. Walking distance to many restaurants. Good breakfast. Safe and secure. Overall pleasant stay. Close to the highway.
John
John (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月29日
Not sure I would chose this brand again
I generally don't like hotels with rooms that aren't carpeted. We asked for an extra pillow and was told they didn't have any but they had been ordered. One of the 2 elevators made weird creaking and shuddering noises and the other one was out of service - not very reassuring.
I'm assuming this property had not been open very long and that they were still working out the kinks. The receptionist was helpful but seemed to be a little stressed out.
Susan
Susan (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月27日
This place never again
Never again will stay in this hotel. We arrived last night from a 10hr drive. The double bed room we reserved and paid for was not available and we had to sleep 4 in one bed. Ridiculous poor management.
Elena
Elena (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月26日
Stephanie
Stephanie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
Molly
Molly (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月23日
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月23日
75.00 fee for a 5 lb dog for 1 night is ridiculous. Very noisy .
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Christmas vacation
Jennifer
Jennifer (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月16日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
Home away from home
From the moment we checked in, until we left, we were treated like a guest should be treated. The staff is always very welcoming, and always so prompt to any needs that arise. I will continue to stay at the Tru by Hilton.
Tonya
Tonya (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Clifton
Clifton (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月5日
JIM
JIM (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月3日
Poor management
We have stayed at this hotel for several years during football season. Such a shame to see it go downhill the last year. I reached out to the manger several times by phone and by email about an issue we had when our room that we reserved was given to someone else and we had no room once we got there to check in. The manger never called me back or answered my emails. Poor management. Won’t be staying there again. Breakfast is pitiful now as well
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Kristin
Kristin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Clarity
When I arrived for check in after a 10 hour drive and a prepaid booking; I was told I would need to pay an additional $75 for my 7 pound elderly dog. Typically, this would not be a problem. However, in the details for hotels.com and for Tru by Hilton there is no mention of the extra charge.
I feel it is an undue burden and stress to put on a traveler who may be within a certain budget and the information should be provided more clearly.
Beyond the check-in and extra charge. The hotel is a great value and very well maintained. Comfortable beds, quiet, and clean.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
damon
damon (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
This was the first time staying in a Tru and was very impressed with the cleanliness and very up-to-date decore.