Probably one of my worst check in experience ever. The communication, the reluctance to assist and just don’t care attitude of hospitality workers seems shocking.
Gonaseelan
Gonaseelan (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2021年3月30日
Not so good as before, some areas where closed, they was no light on our pool Suite
Ayanda
Ayanda (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2021年3月16日
What a joke!
We spent a family weekend here, with 2 couples sharing a 2 bed, 2 bath suite. The rooms were clean but very poorly equipped - remote controls didn’t work, there was no patio furniture & only one 2 seater couch for a 4 sleeper unit, hardly any crockery and glasses on the kitchen & whatever they was was from odd sets! Also no bedside lamps in bedrooms, threadbare towels and a light that shone all night outside the 2nd bedroom with no blind to block out the light. We didn’t sleep a wink until it went off with a timer at 5am. To top it all, there is no service directory and no telephone to call somebody in charge to get help. The general line which we googled was not answered when we called. There could have been a fire and nobody from “Management” would have been reachable!! What a joke!!
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2020年3月9日
panayiota
panayiota (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2020年3月2日
comfy
I was at first concerned after reading reviews however as a family of 4 we were very happy and comfortable in room 104. Very neat and clean, everything you could need. My kids loved it. thank you
Denver
Denver (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2020年2月17日
I booked a room with a queen bed. The day before my date I received a call from a lady who asked to move us to another room coz the couple that was suppose to vacate extended. I said it is ok provided it is a similar room. she said it is bigger. I got to the room we found a double bed in one room and a 2 twin beds in another room. Honestly, it don't make sense to me that her idea of bigger is two separate rooms. i didnt have time to call her cos I was there for a function and I was already late.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2020年2月17日
Robbie
Robbie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2020年2月17日
it was amazing - had booked another night because of it beigng so good
would i receive the addition rewards on my profile
Oomraj
Oomraj (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2020年1月13日
Supposedly a 5-star stay was more like a 2-3 Stay
Not so good:
Receptionist was awol for about 10 mins on arrival. Had to wait to check-in. During our stay receptionist was difficult to find at the desk, mostly unavailable.
New receptionist, unable to provide sufficient information about resort facilities.
One toilet in the room not working, no maintenance people available to repair for the duration of our stay.
No soap or toiletries provided in the room.
Found spiders in the bed.
Supposedly a 5-star stay was very dissappointing indeed. More like 2-3 star
Sanjay
Sanjay (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2020年1月8日
skhumbuzo
skhumbuzo (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2020年1月7日
Adele
Adele (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2019年12月21日
Lovely venue but the service was disappointing. No information was given out at check in on activities and amenities. There was connection issues with our dstv and towels are not changed daily
Ngwako
Ngwako (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年9月4日
Prisca
Prisca (4 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2019年8月30日
terrible Zimbali Suite Room 319
It was terrible Zimbali Suite Room 319. The window in the bedroom had no blinds. The night shift guys gave us a salotape to close the window using a towel. 2. During booking we chose a Queen bed but the room had a double bed essentially they conned us. We want our money back. 3. The DSTV switched off while we were watching. Lastly we could not use the iron board because the holder underneath was broken.
Lesetja
Lesetja (1 晚浪漫旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年6月24日
Numero uno
It was good we enjoyed our stay
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2019年6月17日
The place did not look anything close to internet advert. Too expensive and horrible furniture. I will or stay there again.
Lufuno
Lufuno (2 晚浪漫旅程)
Hotels.com 真實旅客評價
6/10 不錯
2019年4月8日
I had no kids for the pots and my room was not cleaned accordingly