This was a beautiful modern hotel. It is located next to a mall entrance that leads down to the central square of the town. The hotel is about two blocks from the train station and it is a nice walk to get there.
The staff was friendly and helpful.
Sara
2 晚家庭旅程
8/10
For the purpose, staying relatively cheaply and use it as a base for day trips (by car outside Luton), the hotel was sufficient (clean and OK breakfast). However, we feel that Hotels.com stated several things that were not correct: 1) The room did not have AC (possibly temporarily broken), 2) the room was not cleaned during the stay (4 days) and 3) parking was not included in the room but there were about 20 spaces in about 150 rooms (however, the hotel solved this by allowing us to park next to the reception.
真實旅客
4 晚友伴旅程
10/10
Michael
2 晚行程
8/10
Geoffrey
4 晚商務旅程
6/10
Sarah
1 晚行程
10/10
Christina
3 晚行程
10/10
Josie
1 晚行程
10/10
P
1 晚行程
10/10
Ian
1 晚商務旅程
10/10
Very good
Michael
1 晚行程
6/10
Hannah Jane
1 晚行程
8/10
The hotel is tired and dated, there was no air conditioning in the room and judmst a plaque saying its not working. The carpets were dirty and stained. However, it was more than okay for a night and for what we paid.
It also came with breakfast which surprised me.
Harrison
1 晚行程
10/10
Ian
1 晚行程
8/10
真實旅客
1 晚行程
10/10
Very good
Michael
1 晚行程
8/10
Brilliant location just 5 minutes to Luton airport
Ma Edelrose
3 晚家庭旅程
2/10
真實旅客
1 晚商務旅程
10/10
Ma Edelrose
1 晚家庭旅程
4/10
We were really impressed with the hotel, the staff and the room until we came across a bed bug on the sheets along with a spot of blood! We were checking out very early and didn’t see any staff to raise it with so I contacted the hotel via private message to inform them. Since then, I have found a cluster of bites on my shoulder and the hotel is now no longer replying to me after previously promising a 50% refund. I wanted to give them a chance to resolve this privately but as responses have stopped I’ve decided to write this publicly in the hope that it will receive the attention it needs.
Kate
1 晚行程
10/10
Amazing value given the history of the building and the location cannot be better for downtown Luton. Great to have facilities like tea and coffee, and breakfast was from a small but essential selection.
Room were nice, using a fan rather than air conditioning. Which was ok.