Was there for a business event and was very happy with the property and its dinning and entertainment options.
Dennis
Dennis (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月5日
Room coffee
I stay here every other week (3-4 nights a month) so while this might sound silly, my core complaint is the coffee machines in the room. No respectable hotel has coffee machines that require guests to run boiling water through single use PET plastic - a known carcinogen and totally gross to essentially get a single use plastic with coffee grains to a near melting temperature. Every other hotel above $250/night has moved to the small nespresso machines that use aluminum pods. I seriously might stop staying here due to this - I'm here for business frequently, wake up needing coffee in my room to start on emails/shower before work and this is a big deterrent. Otherwise, it's a good location, rooms are clean and staff is lovely. This is just one of the more notable things that should be addressed by a high-end hotel.
Alexis
Alexis (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月23日
Timothy
Timothy (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月7日
Alexis
Alexis (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月30日
Carlos
Carlos (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月17日
tim
tim (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月17日
Lighting in the room, especially in the bathroom was insufficient
Front desk staff, however, were great
Restaurant was above average; somewhat limited menu, but what was on there was very good
William
William (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月7日
Checking in was great as we arrived early and they accommodated us immediately. Rooms were nice, but small. Dining in hotel was good, but didn't like the area around the hotel. Didn't seem safe. Parking not included in stay.
Andrea
Andrea (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
Wayne
Wayne (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月14日
Enjoyed the pet friendly stay at Renaissance. The staff was pleasant and helpful. The spa is welcoming and relaxing. We enjoyed the Shore Bar and the patio by the river.
Deanna
Deanna (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月12日
Great location
Tommy
Tommy (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月12日
We had the BEST stay here. We got an amazing upgrade. Corner room with magnificent views. Every single staff member was professional and kind. The restaurant is really good. You can sit inside or outside with a front row river view. The fresh brioche bread with avocado or made as French Toast was a favorite. If you need to be in that area of Reno, I wouldn't stay anywhere else.
Celia
Celia (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月5日
Great location
Great place to stay. Hotel can be a bit loud based on traffic noise, air conditioner, and other guests. The staff was amazing, the facility was clean and up to date. Only suggestion is to upgrade pool area, looks the same as 8 years ago when I last visited.
Shannon
Shannon (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月4日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年7月22日
Brock
Brock (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月22日
Benito
Benito (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月21日
Very good
Everything was good. We had a nice stay
Reyna
Reyna (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月16日
ROBERT
ROBERT (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月30日
Dan
Dan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月30日
Aaron
Aaron (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月29日
Great clean and safe hotel. Classy place to stay in Reno
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年6月23日
Spa was a disappointment. We arrived 30 minutes early to relax at the spa before our spa package however it took 25 minutes to check in as others were checking out and we were asked to wait. Once we were escorted in we changed and immediately we were called back for our massages. Massages were good but our package was supposed we be a massage and facial. it was not a facial. Just a mud mask. Not worth that price of the package.
We were also supposed to get a tshirt and we were asked what size shirt we wanted on Friday when we confirmed our appointment. However when we checked out they did it have our sizes for shirts! Why bother asking then? We ended up with tote bags instead.
We confirmed our appointment 3 times too-By email, text and call- excessive and annoying. I understand if we didn’t reply but we replied each time!!
Then we I tried checking out after our spa appointment the credit card machine wasn’t working after resetting the system 2 times the attendant ended up charging my card manually. Very time consuming as we were had dinner reservations we were trying to get too.