米高梅大賭場酒店

Bad service, poor quality room, no free water

MGM Grand is of the worst hotels that I have stayed. This is my first time experience in this hotel and didn’t expect the service, standards of hotel and staff at Guest service were at that low level, I could rated it as 3 star only. The room was tidied in 3 days out of our 6 days stay. Almost every morning when you got out of door you needed to inform the cleaning ladies that working on other room to go to your room to clean up. Our last night was even worst. When we left room in the morning for golf, we informed the cleaning lady to tidy up our room, but we came back from golf at around 6pm, the room was not cleaned yet. The worst was we called front desk to arrange housekeeping to tidy up but they replied the housekeeping was off by then and only clean towels could be arranged. Unsatisfactorily, I could only say yes. Ridiculously, when we were back from dinner at around mid-night, no clean towels sent at all. We angrily called the guest service again and this time housekeeping guy arrived with towels and we told him the story. Then the manager of housekeeping called back and arranged a cleaning lady to come to our room to clean up and change bed sheets, the cleaning lady said they worked 24 hours. What a disappointing hotel with unqualified service.

KIT HO, 1晚好友同遊, 2018年06月28日

Hotels.com 旅客真實評價

All good except for one thing

The room is very nice and comfortable. The staff was great with friendly and helpful attitude. However, the shower had no hot water; it only had cold and lukewarm water mixing in and out. Also the TV made a strange noise when it was on its home screen (but not when it’s on an actual live TV channel). I think they should check on the plumbing and equipment of the room to improve their performance.

David, 1 晚旅遊, 2018年05月23日

Expedia 旅客真實評價

酒店很大，出入要留意指示牌，不然會迷失方向。 酒店不提供電熱水壺，對喝慣熱水、開水的旅客很不方便！

1 晚商務旅遊, 2018年05月15日

Hotels.com 旅客真實評價

nice location but poor air-con.

The location of MGM is good and we love the room decoration. However, the temperature of the air-con within the room that we were at was hard to adjust. With the heat at Vegas, the room was warm for most of the time so it's quite uncomfortable. Also, the room has a bit smoke smell when we check in and it didn't go away after 3 days.

YA WEI, 3 晚商務旅遊, 2018年05月08日

Hotels.com 旅客真實評價

预定大床房间都是给副楼的，主楼还要加钱才可以给。定房的时候又没有说明感觉有点被骗。

benny, 2 晚家庭旅遊, 2019年12月18日

Hotels.com 旅客真實評價

舒服，开心的入住

Na, 2晚好友同遊, 2019年10月16日

Hotels.com 旅客真實評價

they DON‘T REFUND your DEPOSIT!! be aware of it!!!

N, 1 晚旅遊, 2019年05月14日

Expedia 旅客真實評價

设施比较旧了，窗帘空调遥控什么的都不太灵光了，洗手间淋浴头还是漏的。很多东西不是很人性化。么有什么好餐厅，酒店布局一般。

3 晚旅遊, 2019年03月22日

Expedia 旅客真實評價

干净方便快捷非常好。代客停车挺方便。娱乐场所很棒。好吧…… 就这些了 50个字符太多了…… 哈哈哈哈哈

2 晚旅遊, 2019年02月10日

Expedia 旅客真實評價

网上订的tower 房间， 到酒店后被告诉没房间了。不知道为什么，退了100代金券，有点小失望。。。

1 晚旅遊, 2019年02月09日

Expedia 旅客真實評價