Front staff was super helpful as they transitioned to Hilton on the day we checked in.
Sharon
Sharon (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月19日
No longer the art filled 21c
Hotel switched hands and no longer included any of the art we planned to enjoy. I received an email two days prior to check-in sharing the details of the exhibit on display. Very disappointing to discover the art was gone by check-in and without notice that the 21c was going away. The hotel was very empty looking without any decor.
Soon after check-in, someone came to our door to change the lock over so it could be operated by phone. Then another employee stood outside for several minutes to test the lock, which was also disruptive since we didn’t know if someone was going to open the door each time it clicked. Not really a great way to welcome guests who are starting to relax.
Room was the usual clean and comfortable stay we expected. We just wish there would have been more transparency with the transition as the hotel definitely did not include the beauty we’ve experienced at 21c on past visits and we felt a bit cheated to reserve a hotel that didn’t really offer all that was advertised.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年1月17日
Helena
Helena (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月8日
Takako
Takako (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Excellent Hotel
My stay was perfect. From Check-in till I left top notch. I got an early check-in. Staff is really great and friendly. Room was spacious and super-clean.
真實旅客
4 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2025年1月6日
Buon hotel
Camera pulita ma molto fredda al mio arrivo. Piacevole la possibilità di visitare il museo l all interno.Ristorante costoso ma ricco di offerta di bevande specialmente cocktail. Negativa l esperenzia con gli addetti al check in.Sono giorni che mando email per chiedere la ricevuta ma non mi hanno mai risposto.
Guido
Guido (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Carrie
Carrie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Johnell
Johnell (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月2日
21c is a-okay with me!
Able to check in early, front desk clerk was so amazing. Super friendly and kind, offered an upgrade. Room was clean and had a great view, bed was a bit too soft my liking. Bar staff was great and drinks fantastic!
I'd skip the breakfast buffet....love all the art and interactive play with the penguins. 21c hotels are a must to stay if you are able....
Cynthia
Cynthia (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月1日
Stay, drink and enjoy the art
Service was excellent, the room however was not as clean as one would expect. furniture was dusty and a bit stained. The beds are super soft which isn't my preference. I love the art all around and the bar served excellent drinks and dessert. Breakfast was meh, I would have much rather not eaten it. Overall, this was a great trip and a hotel I will return too in the near future
Cynthia
Cynthia (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月31日
Needs a makeover!
Our first corner room was not very good! The water smelled putrid! Walking into the room, we could smell it immediately. After realizing we couldn’t stand the smell, they switched us to a different room. The room was bigger, but the carpet was filthy. There was a slight odor to the water, but not as bad as the first room. We were there for five nights and one of the days we had to request room service as it was not done. Front desk was very courteous and friendly.
James
James (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月29日
Hotel and restaurant were amazing, really neat renovations and art gallery. Bed was one of the hardest beds we’ve ever slept on.
Brendan
Brendan (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月27日
Heater did not work well. Room too cold, but they did bring us more blankets
Betty
Betty (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Cool and friendly hotel
Great hotel. Cool and friendly.
Service at the bar was great too