Property is beautiful and we would stay again. There were a couple of things to take note of. At check in we were told we would be receiving breakfast baskets and would be texted the day before about delivery time. Unfortunately we were never contacted either day we stayed about this service. Another issue we encountered was during lunch. We ordered two tacos and when they came out they tasted a little off. When checking the food we discovered a clove. When we asked if this ingredient was supposed to be in the meal our waiter left to ask. After waiting over ten minutes for a response another staff member came back and we asked him the same question and he stated that was not supposed to be in our food. The previous waiter never came back. They were nice enough to discount the food but after that we decided not to eat on property.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
Tina
Tina (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月7日
Great hotel
Very nice people at front desk, wonderful room with kitchenette, close to all the action. Bed was super comfortable! Would definitely stay again.
Monica
Monica (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月2日
Love coming to La Serena. This our third time. I feel like the staff was a little less friendly this last stay. The facility never disappoints. The restaurant was closed for a plumbing issue for the entire day and only limited beverages were available at the pool. For what you pay per evening, you would think they would have offered something to make up for the inconvenience. It was 105 each day we were there and stayed 3 days. Overall it is a great place to stay. Very intimate and clean facility.
Todd
Todd (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月2日
Amber
Amber (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月1日
Anthony
Anthony (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
👍
Ekaterina
Ekaterina (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月19日
Overall a great property and still beautiful despite the change of ownership. The service level has dropped though since the ownership change (not as crisp).
Frank
Frank (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月13日
javier
javier (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月3日
Stayed here for 2 nights for a mini honeymoon right after our wedding, we also let the staff know before that we were celebrating. The property looked beautiful when we first arrived we parked out front,the front desk receptionist wasn’t very friendly she asked what make,model and color our car was I told her and then said “we just parked right out front” and she didn’t say anything. We then pulled our luggage up the steps and through the property to get to our room. It wasn’t till later we found out there were parking spaces in the back of the property right by our room. We stayed in room 14 with the outdoor spa. The room was beautiful and looked just like the photos but there was nothing special done for our honeymoon which was disappointing. The patio area was also very cute! The first day we got massages in what was a small room with independent contractors doing the massages (they let us know that they weren’t part of the hotel staff). It definitely wasn’t the experience I was expecting for a Michelin star hotel spa. Both nights I was woken up by what I thought was the shower on full blast but it was the air conditioner draining into the shower? It didn’t stop for hours I threw towels in the shower to soften the noise but it didn’t work.So we didn’t sleep either night.Also the left sinks water didn’t work out of one faucets & the spa light also didn’t turn on.The delivered “breakfast” to your door every morning which was a joke.
Jacob
Jacob (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月20日
steve
steve (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月2日
The staff and food are amazing ! Wonderful customer experience!
Aaron was especially kind and helpful!
Would have recommended to everyone ..lovely place..
Monica
Monica (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年7月24日
I have stayed here before and alot of the great little details were now removed . The hotel as luxurious as it could be now is just really basic . I would not spend 900 on a 2 day stay for all the basic things and details that stood it apart . I would have much rather stayed else where. Definitely not ever booking here again . The ac unit was not working in my first room and we had to downgrade to another room. The front desk personnel was rude and for this experience it’s not worth the money .
Priscilla
Priscilla (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月19日
Emilia
Emilia (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月18日
Carlene
Carlene (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月14日
Yvette
Yvette (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月4日
Paola
Paola (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月2日
Excellent stay! This is definitely my new favorite hotel in Palm Springs. And the restaurant is amazing as well. It does not disappoint!
Cynthia
Cynthia (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月2日
Kim
Kim (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年6月26日
For the price the service was below average. They had minimal staff, the restaurant and bar didn’t have a lot of stuff that’s on their menu especially with drinks we would order a drink and on their menu and they didn’t have the ingredients to make it we ordered 4 different drinks they couldn’t even make. The house keeping was kinda minimal, the room had a wine fridge instead of a regular fridge.
Anthony
Anthony (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月22日
Tigran
Tigran (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年6月21日
Nice property, excellent drinks from restaurant as well as food , no water provided in the room I tough it was included in resort fee but no water.
kenia
kenia (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月17日
The staff at the hotel was beyond kind and helpful. The hotel is intimate and the customer service is outstanding!