The staff was outstanding and did all they could to assist us. Unfortunately, the furniture was uncomfortable, the throw pillows had a very unpleasant odor, we had to ask for balcony furniture, we were without water for several hours one day and then a bad storm hit and we were without power for almost 24 hours. We had to pack by flashlight and carry our luggage down four flights of stairs when we left. Thank goodness, Moe, the night manager was there to help us! The staff did "comp" us for one night due to the power outage.