The front desk staff were very helpful throughout our stay! They helped us create an IHG membership so we have extra perks for future stays, like early check in and late check out. The facility and room was very clean and the continental breakfast had a ton of options, including to-go food if you needed to hit the road right away. Highly recommend!!
Kennedy
Kennedy (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月25日
Staff was very friendly and helpful, the free breakfast wasn't just waffles different options every day, and was surprised they had food options in the evening on Monday Tuesday and Wednesday included
Peter
Peter (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月21日
Rebecca
Rebecca (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月16日
The room kind of smelled like smoke and there was a used empty water bottle in the room. So cleaning could have been better but overall the room was pretty good!
Laura
Laura (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月12日
Room was great. Staff was super friendly!
Donna
Donna (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月10日
Clean.
tera
tera (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年9月3日
It's a fine hotel for the cost, but they were clearly understaffed. The breakfast room had garbage piling up so badly it was gross, they didn't respond to requests and now I can't even get anybody to answer the phone to get a shirt I left there sent to me.
There are two very similar hotels right next to them. I will try those next time to see if they have better service
William
William (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月3日
Such a disappointment. Told staff the air conditioning wasn’t working. Staff said there’s nothing he could do after calling his manager. Told the manager the next morning about the situation and she said he never called her. After the manager found out about the situation, she didn’t do anything to help. So our family of 4 just continued boil in the room after 3 attempts of asking for help. The morning after we even saw some beg bugs on the bed. 😒 Our family always stayed there when we visited Benton Harbor but never again!
Qing
Qing (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月2日
The first room had stains on the sofa and the second suite was smaller than the original one i booked over all was a good stay
Martin c
Martin c (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月1日
Clean and breakfast had plenty options, stay was helpful and kind
Karen
Karen (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月30日
Donna
Donna (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月25日
The room was nice and clean and the breakfast was awesome.
Leslie
Leslie (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月13日
Horrible housekeeping
The room wasn’t cleaned properly and the bedding smelled as if someone who was smoking heavy had laid in the bed I had to ask 5 times for new bedding through phone calls and face to face interactions. I finally had to go downstairs and find someone to just hand me new pillow cases, sheets and comforter all of this after I was told someone would come to the room and change the bedding
Rodney
Rodney (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月10日
Amanda
Amanda (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月10日
KIMBERLY
KIMBERLY (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月9日
Worst hotel experience.
Only good was breakfast lady was awesome.