Have stayed here many times over the years, this is the worst stay we’ve ever had. Lagoon pool is closed so the remaining pool (non adult) is carnage - full of huge inflatables and completely overcrowded. Buffet same every night, limitations on all inclusive. Not enough staff at bars and restaurants and WIFI now been down for 48 hours. Desperately needs investment and staff need trained in customer service. Redeeming features - a fantastic life guard team who had to save a child this morning - not surprising given the number of children in the very small pool. Avoid this hotel until the renovations are done. Won’t be back.
Lucy
Lucy (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 25 日
Siempre es un acierto este hotel. Es maravilloso
Maravillosa
Margarita
Margarita (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 19 日
My hell at hardrock
Staff were very rude , Lunch at the beach bar my youngest didn’t get his food for 90mins by that time I had to take him to another place - Imagine a 9 year old not eating for 14 hours - Staff didn’t care actually said we will bring the food when ready after 90 minutes - Charged me for ordering water even though I asked for tap - Staff were so rude I spent almost £2000 for 2 nights and the service was awful, Disgusting almost to the stage I would say don’t come here
Andrew
Andrew (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 19 日
Nayra
Nayra (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 10 日
Paul
Paul (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Great trip with Rock Royalty
Rock Royalty definitely worth the extra money,
真實旅客
10 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 5 日
Some parts were really good! Music, entertainment, kids club.
Some areas were poor, sofa bed really uncomfortable, a mattress topper would be a good investment to get people to go back.
Unhappy that I was offered free parking space but after 3 visits to the reception I still needed to play after many excuses and different information. Poor, it’s a shame! Little things spoil a good stay!
Some cockroaches seen around the restaurant area in the evening.
Mark
Mark (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 30 日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 27 日
Rooms and public areas fantastic. Service at reception great. Bar service very slow and queues to get into restaurant for breakfast.
Jason
Jason (5 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 19 日
Hard No for Hardrock
The service was generally not great. The hotel staff left our luggage in the lobby the entire day, right by the door, after asking them to deliver this to the room 3 times, we eventually went down and took it to our room ourselves, with two small kids this is not ideal. The food was average and generally no one explained anything and everything was done with attitude. Sorry hard no, for the hard rock!
Nathalie
Nathalie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 15 日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 8 日
Almost impossible to book any of the restaurants within the hotel, especially if you’re a bigger party. Many of the pools were closed unfortunately.
Alexandra
Alexandra (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 6 日
Great atmosphere
mona
mona (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 4 日
All in good
TSZ Kwong
TSZ Kwong (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 2 日
The place is very clean, classy, organizer and serene. The staff provided excellent service. The breakfast buffet was superb. Overall, I will definitely come back to this hotel again!
Charisma
Charisma (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 31 日
daniel ian
daniel ian (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 31 日
Property was lovely didn’t realise how
Far out although only €15 to Adeje in a taxi rank at front door of hotel.
Really loved the hotel rooms beautiful and different.
Entertainment was great live music every night.
Not much around the hotel few shops and places to eat.
Food in the sessions buffet great choices.
Being inclusive felt at a disadvantage as only allowed to eat in cafe at appointed times.
I would not eat in the al a carte as an all inclusive guest again as poor service and limited menu.
Staff attentive slightly abrupt at times will
put this down to language barrier.
Really clean although lagoon pool needs a little attention the heated pools were fantastic. Again service around the pools is brilliant.
Staff at the pool bar were amazing thank you.
We had a great holiday would highly recommend and will definitely return.
I recommend downloading the hotel app and familiarising yourself with the hotel before going.
There is also a Facebook page.
Lots of children here who were well catered for by all activities.
anne
anne (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 31 日
Excellent!
Great buffet food, definitely recommend half board especially for families. I went solo but I would definitely go with someone else or few friends next time.
Shamar
Shamar (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 30 日
Service ist kosmetik - es wird ständig gefragt, ob alles in ordnung ist, aber bei einer Meldung wird nicht reagiert. Das Frühstück ist auf uk publikum ausgelegt.
Julia
Julia (9 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 28 日
Great stay, just drinks overpriced
Everything was excellent, especially the food! All pools lovely and clean! Didn’t buy one drink onsite as very very over priced!! Drinks over the road from hotel were a lot much cheaper and took out own water in at meal times
Lisa
Lisa (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 28 日
Superb hotel with excellent facilities. Would definitely stay again.
Eann Sutherland
Eann Sutherland (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 26 日
The staff were exceptional and since our trip we have been appreciative of the Hard Rock hotel quality!