I booked this hotel twice before and this time the third was shocking, the rooms are very dirty, every surface from floors to counter tops were dirty, dust everywhere, staff not very accommodating.
Not very good if you have dust allergies.
Also your allocated only one pillow per room extra so if you and your partner require extra pillows for comfort you will need to bring your own pillow.
Breakfast is very limited and everything is cold .
We will never come here again and it's a shame as location is good so next time we will choose the horizon hotel.
Had some lovely photographs of the room but will not open the upload part of photos to show how convenient for the hotel
Nicholas
Nicholas (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023年9月29日
Good
Hotel is clean but there is some noise from water bumping my be from room side .
adel
adel (11 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年5月7日
Franklin
Franklin (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2023年2月4日
Avoid this place, better hotels in Sukabumi
Check in was OK, but when got to room there was no balcony, so changed rooms to one with balcony which was half the size and dirty.. no porter's so after a 4 hour drive from Jakarta had to take my bags to room then after changing rooms had to lift a 30kg bag up two flights of stairs not good with back injury as no lift , staff are totally inexperienced and rude.
Had issues with room safe daily and have to wait for staff to come from off site to fix daily,
Room was dirty even after cleaning.
Asked for two spoons one night for us to eat food in the end had to throw food away and still waiting for the spoons.
Breakfast staff also not welcoming and inexperienced.
Only the security staff pleasant and friendly.
Will not stay here again as will be a frequent visitor to Sukabumi..
On checking out had to wait ten minutes for housekeeping to confirm we hadn't done any damage, bit of an insult considering the room was old, dirty and smelly.
Tried uploading photos but will not open the window to do so..
Nicholas
Nicholas (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2021年3月29日
Great Hotel. Well come again.
The stay was pleasant. The beds were comfortable and rooms were clean. TV cable was ok. Free breakfast was great. Good omelets and pancake/waffles and very good selection of foods to choose from. Overall our stay was wonderful.
christopher
christopher (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2020年3月16日
Hotel ordinaries!
Having booked for breakfast to be inclusive, we were charged. Quite difficult to communicate as staff English was poor or none.
Availability of beer and wine was poor. Food service could be very slow. Upon leaving early, we had arranged a driver. But the hotel staff left him to sleep in the car park, while we had to arrange another driver ion a hurry.
Stephen
Stephen (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2020年1月18日
Hotelnya lumayan bagus tapi pelayanan dan handle problemnya ....PAYAH....sebaiknya pilih hotel yang lain saja
Menyenangkan dan bikin kita betah nginep di sini hotel nya bersih dan nyaman
Ison
Ison (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2018年7月3日
Nice hotel with pool side restaurant
Clean and quite room covering most needs although fridge would have been nice. Staff very helpful. Service a little slow in the restaurant and not many vegi options on the menu.
真實旅客
1 晚行程
Expedia 真實旅客評價
10/10 完美
2018年3月23日
An oasis of sorts...more than expected.
Nice hotel, a bit of a surprise for the area...not the area was bad, but pretty normal for what I expected in that part of the world...however, the hotel was a bit of an oasis. Wish I'd stayed here longer instead of moving onto Jakarta.
Robert
Hotels.com 真實旅客評價
6/10 不錯
2017年7月14日
Hôtel de transit
Bruyant
Piscine : bassin avec eaux sales
Chambres propres
Hôtel pr passage pas pr séjour
ahrault
ahrault (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2017年7月8日
Kamar tidak siap
Ketidaksiapan kamar dengan alasan ketidakadaan laundry menyebabkan kami harus menunggu lama, padahal kamar sudah dibayar di muka. Kebijakan harus membayar biaya breakfast untuk anak kecil kurang memuaskan.
Niken Y
Niken Y (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2017年1月2日
Hotel yang nyaman ubtuk keluarga berlibur
nyaman tinggal di anugrah beserta keluarga dan lokasi dekat ke area kota, keadaan tenang dan service yang sangat ramah
Budi
Hotels.com 真實旅客評價
6/10 不錯
2016年5月9日
New Hotel in Sukabumi
For 3-star hotel, the hotel is still new and need more improvement such as the bed size and quality, the variety of food, the bath room, the television size and channel, internet connectivity, and parking space. Spending with family is not to comfortable.