unfortunately, Hotels did not inform us of the low clearance for the hotel parking garage. Consequently, we had to park a block away and walk in the cold and dark to reach the hotel entrance. The garage has a 6' 5" clearance and we were just one inch too tall. Be blame Hotels for this oversight.
Hugh
Hugh (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月26日
Bad experience.
I was charge for parking, no that i have problem paying is just that I was never told until i saw the charge on my card and i had to go down to the lobby and ask. Around 11am we requested housekeeping service, we keft the hotel and upon my return the room was never clean, all that i had was a new set of towels left by the entrance...
Poor customer service.
Octavio
Octavio (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月11日
Brock
Brock (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Good breakfast, overall cleanliness good
It was a good experience
Alice
Alice (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
Loved it was all non smoking
Jennifer
Jennifer (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月15日
Staff was good and good location
Henry
Henry (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月15日
Food not at all good, air rattled very loudly, called front desk but they never picked up.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月9日
Lovely property on the river. Convenient for our event. Staff and hotel cleanliness very good. Some people hanging around the area did not feel safe.
Leslie
Leslie (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月8日
Not the best location….
Kevin
Kevin (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月7日
Close to the ballpark
Jeffrey
Jeffrey (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月6日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月5日
Clean and quiet
Reagan
Reagan (1 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月30日
Sofa bed had rips in it and smelled like feet. We paid extra for a room with river view and although the river was beautiful, there were a group of homeless people bathing in it the next day. Not the hotel's fault by any means. Just something to keep in mind about the location.
Tulia
Tulia (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月26日
Clean and as expected
Erin
Erin (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月17日
Ryan
Ryan (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月15日
Nice stay
YOUSHAN
YOUSHAN (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月7日
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年9月7日
I want to compliment three staff members who went out of their way to make our stay enjoyable: Manager/Concierge Tim is a great ambassador for this property going out of his way to make sure everything was effortless. He’s an asset to Marriot. Also, both Dana and Kelsey were helpful and always smiling - their attitude really contributed to our Reno experience. Some of the other front desk staff could take notes from both Dana & Kelsey at how to work with customers as their skills fell short compared to Dana & Kelsey’s.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年9月7日
Dustin
Dustin (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月3日
robert
robert (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月3日
Angélica
Angélica (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月3日
Nikshita
Nikshita (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月3日
Carlos
Carlos (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月31日
They charge you $15 to park in the garage across the street, which is free to park in. When I asked about this, the front desk lady was extremely rude and lied about how the garage works. At no point do you need a key to get out. I had already parked in the free parking and basically got charged $15 for being honest that I had a vehicle. Stay somewhere else when you’re in Reno. This place is no good.
Joe
Joe (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月26日
The Volume on the TV did not work properly... I paid for high speed internet so that I could use the TV to stream and the volume was so high I disturbed the neighboring rooms. $4.95 wasted... would appreciate a refund. I was going to stop by the desk to request it but there was another customer being helped and I need to catch a early flight.