Were only there for the night, Bed was comfy, the desk clerk was helpful. Breakfast was nice.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年11月24日
Terrible approach to housekeeping expectations!
We spent November 23rd (our stay was Nov 22-24) out at a local event and did not return until late in the afternoon. We were very surprised that the room had not been made up since we had not left a "Do not disturb" sign or any other indication that we did not want the room serviced. When I asked the desk clerk on duty he told me it was their policy not to clean a room unless a guest specifies that they want their room serviced. I asked if this was a Holiday Inn policy that had recently been changed...since it was not a policy I was familiar with nor was this stated anywhere in the room or stated during the check-in process. I asked him to contact his manager and she replied to him (by email/text) with an apology that this was not communicated to us but that this was indeed their policy. Housekeeping was gone for the day and our only recourse was to get fresh towels and continue our stay in an unserviced room. I'm apalled that a property that participates with hotels.com and other booking services can feel it's OK to implement a policy that is not the norm and is not being communicated to guests. I would appreciate if hotels.com get clarification if this is truly an acceptable policy!
Frank
Frank (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月18日
Nice Location, but could use cleaning
The towels and wash cloths had hair in them. The shower and sink had hair also. It seemed that the room hadn’t been cleaned very well.
Steven
Steven (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月17日
Chris
Chris (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Baron
Baron (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Cleanliness
Dove soap & lotion available
Nice breakfast options
Easy Parking
Bridget
Bridget (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月1日
Was a nice cleane hotel
Savannah
Savannah (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月28日
michael
michael (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月25日
Very clean and very quiet. Staff was friendly, and checking in was quick and efficient. Highly recommend! I will definitely stay gere again when I'm in the area.
Diane
Diane (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月24日
Very clean
DONALD
DONALD (3 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月21日
William
William (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月20日
Convenient location for my needs. Nice room. Terrible water pressure in shower.
Kevin
Kevin (2 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月18日
One of those stays??
Hot Texas day in October?? room facing towards the west felt a bit warm ... tv on the fritz?? no extra bath towels?? couldnt find ice bucket... overall okay stay??
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Atharva
Atharva (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月8日
Jeff
Jeff (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月8日
Staff was welcoming and helpful. Breakfasts were tasty, with great selection. Rooms were great!
Nancy
Nancy (7 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月6日
Casey
Casey (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月28日
Linda
Linda (1 晚行程)
Orbitz 真實旅客評價
6/10 不錯
2024年9月20日
FALTA LIMPIEZA
NO HACEARON LA HABITACION DURANTE UNA ESTANCIA DE DOS DIAS.