Cleanliness was good except for plenty of mold and mildew on the bottom edges of the shower. Kleenex on bathroom counter was wet from bar soap water - little space. Staff was very friendly/enjoyable. Asked for extra pillow/blanket but never received (no spares in closet). TV was difficult to navigate (guides split into 5 channels, unable to navigate to channel via guides). In room Wi-Fi was too slow to use, one person couldn't even get to sign on page. Cell data service waffled between working and not for web pages (using T-MOBILE 5g and Verizon wouldn't get past 4g). Bed was stiff/uncomfortable/felt springs. Breakfast buffet was a mix of good and sad - eggs only edible 1 of 3 days, brown bananas, and overpriced ($15 for standard continental food). Breakfast staff was great/friendly/helpful with options.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 11 日
Lacks their own parking. You have to park in the parking garage next door. Returned from a event late in the evening and had to park up on the 5th level of the parking garage.
The heat/cooling was very inconsistent in some rooms. My room fine but my daughters room was HOT when got there, cooled down and then overnight became HOT again.
nancy
nancy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 11 日
Michael
Michael (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 29 日
Melissa
Melissa (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 28 日
Meghan
Meghan (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 19 日
Pros & Cons
Pros: centrally located, friendly staff, clean rooms, good dining & drinks
Cons: hard mattresses, flat pillows , no hot tub, breakfast is not complimentary
Overall a decent option depending on your needs and budget. Some trade offs but a solid hotel all the same
Michael
Michael (8 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 16 日
Harriet
Harriet (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 10 日
Jennifer
Jennifer (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 28 日
Joseph
Joseph (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 22 日
Hilton Garden Inn Rochester Downtown
Went to see Jeff Dunham show at Blye Cross Arena. Hotel was within walking distance of venue.
Mary
Mary (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 18 日
The hotel was ok overall.
Michael
Michael (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 3 月 15 日
Staff were so nice and helpful. It was quiet and peaceful there. Shower was poorly designed as you had to step in to turn on the water so you got blasted by cold water. Bathroom door started squealing but we had just gone to bed so didn't let anyone know. Dining for dinner had a limited menu but our food was good. Breakfast buffet was weak in terms of variety, quality, and the food was not hot.
Pat
Pat (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 12 日
Staff was awesome
joseph
joseph (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 3 月 10 日
真實旅客
4 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 28 日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 27 日
For the price of this hotel, we expected it to be much better. The customer service was terrible. Rude and dismissive. The parking situation is very bad. Construction is what it is but there were lots of transient people hanging our smoking in the parking structure in the middle of the night and it was scary with our small child. The hotel was not clean. The elevator was filthy. The room was also not clean and did not have basic amenities like soap in the shower. Overall, bad experience and we will not be staying here again.
Alynn
Alynn (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 2 月 25 日
Great location.
Went to the front desk and the guy said the woman who checks people in was in the bathroom. So, I waited. Another guest came in and got in line. Then another. And another. About 15 minutes later she came out of the bathroom, making no effort to hurry.
Super pricey. Water bottles in room had $1 tags on them. For the price I paid for the room? Give me a break.
Hotel is large - confusing layout but thats no ones fault. Sits next to large parking garage that was pretty full.
All in all the trip was fun but the hotel is not worth the price