Lovely hotel in the very quaint Helmsley - our suite with a balcony overlooking the pool and hot tub was fabulous and spacious. All the team were friendly, efficient and courteous and very responsive. Complimentary parking and plenty of spaces was very welcome- always a plus .
Julie
Julie (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月4日
Jim
Jim (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月15日
A mixed bag
Staying at Fa was truly a mixed bag; moments of bliss and delight but times of frustration. There was plenty of parking and the location in Helmsley is beautiful.
The welcome at hotel and spa reception was par excellence. The quality of the evening meal (food and service) was wonderful. A true highlight of the stay. In the room, there was a great selection of teas, etc, the dressing gowns were well proportioned and the shampoo, etc lovely smelling. The spa had a lovely relaxation room and there was still and sparking water en tap. The spa itself was tepid - lukewarm steam room, no cold shower and a sauna that you had to be 6 foot to comfortably sit in otherwise it was a real jump on to the bench. I'm 5'6" and the 1st level was at hip height for me. Our room (no 5) was over the bar and function room which was rowdy and we couldn't get to sleep for the noise which went on till midnight. The TV is potentially smart but these functions have been deactivated. The TV has obviously not been retuned for a while ( another finction deactivated) as Al Jezeera news was still tuned to 235 - this moved about 3 months ago. The breakfast was tasty but too few staff, meaning a wait if 15 mins to get your order taken. I would go back but ask for a room away from the bar and have kess expectations of the spa.
Jane
Jane (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月20日
Very lovely Hotel. Staff were attentive and seemed to really care. My room was lovely.
My only gripe is that I was cold in the Dining room and my room wasn’t very warm. It was a very cold weekend so hope that this is a little bit unusual. On the whole s lovely few days in a very lovely town. 👍
Heather
Heather (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月15日
David
David (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Perfect
Nothing but positive things to say about our stay. I already want to go back
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
Second stay, fabulous
Mr Stuart
Mr Stuart (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月27日
Elliot
Elliot (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月25日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Sam
Sam (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
Crystal
Crystal (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月19日
Paul
Paul (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月17日
Staff very friendly however restaurant staff lacked knowledge about wine or details about the food on the a La carte menu. The a La carte menu was expensive & limited. The food was pretentious & quality didn’t justify the price. Wouldn’t have evening meal there again much nicer places to eat in Helmsley. Spa facilities were nice & free for hotel guests so an extra treat. Room was large & comfortable, bathroom was ok but starting to look like it needed a deep clean with mould building up a bit. Having said that it was a nice hotel & they were very accommodating about leaving the car in the car park before & after check in times.
Helen
Helen (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月15日
stefan
stefan (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月14日
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
Incredible stay and friendly staff
Incredible stay - staff couldn't have been more helpful. Dog friendly room and facilities were beyond expectations.
Alex
Alex (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月9日
Excellent hotel. Room was clean and spacious and comfortable. All staff were top notch. Facilities were wonderful, especially the pool and spa area. Perfect location being a very brief walk to the village centre. Beautiful walks nearby. The castle and abbey very close too. Lots to do and see in the nearby area. Best place we’ve stayed so far!
Alexandra
Alexandra (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月5日
Very good, just need a few more staff
The room and facilities were excellent. The Service was generally very good, however staff were a little stretched at breakfast and quality of food and service suffered. Took a while to take orders, coffee request forgotten and toast burned.
Keiran
Keiran (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月3日
Great stay!
Lovely stay, friendly staff & very clean room with tea, coffee, water & biscuits. Used the pool & (very!) hot tub, nice robe & flip flops ready for use in the room.