Front desk was absolutely uncommunicable. I booked 2 rooms with queen size bed. After checked in and arrive my room, I found out it was a double bed only. So I went and talk to the front desk in person and ask for a change. She refused to do absolutely nothing as her system said that the room was a queen size bed. I invited her to check for herself but she refused. I told her the phone was not working and she noted but did nothing. I end up calling customer service and then was transferred to Reservation but both ladies said that they cannot do anything. They offered me to call guest service but informed me that they were closed (it was 9 pm). After a length conversation without result, I decided to cancel my room and go somewhere else. To date, I still have not received an email informing the refund of my fees paid. I will never book this location or not even with motel 6 in the future!