Somehow I was double booked and the hotel manager called hotels.com to confirm a refund right away.
The staff were helpful and the room was clean with all amenities working. A Cozy quiet stay.
Pablo
Pablo (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月20日
Microwave needed to be replaced as it kept dying. Front desk attendant needed to remove the sink drain stopper since it was stuck and stayed like that for the stay. I contacted twice to ask if the pool and hot tub were working. Never received a message back. Arrived and hot tub jets not working. Got home and my credit card was charged for the stay I already paid for. Contacted the property to inquire and there was no answer .
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年12月20日
Sandra
Sandra (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Great place to stay
Staff was very friendly and helpful
Annette
Annette (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月7日
Better options
The only good thing about this hotel is the staff. All very friendly. This was a second stay, and it’s gone way downhill. Hot tub is full of sediment, actually feels like a foot of gravel on the bottom and seats. Door to room didn’t close latch unless husband used major force and then it was ridiculous to try to open. There is maybe 7 channels on the tv, and it volume doesn’t turn down. It’s surface clean. Really no eagerness to fix anything in this place. Will book elsewhere next time.
Rebecca
Rebecca (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月5日
Clarissa
Clarissa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Shayne
Shayne (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月30日
Rooms are good, but a bit dated, very comfortable and roomy
William
William (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月24日
Shelley
Shelley (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月22日
Probably not again!
The room we were given had already been used so we were directed to another. The temperature was hard to control all night so we didn’t get very much sleep. Also the bathroom fan was so loud that it gave you a headache, it was the same switch as the light so we tried not to use the light either.
Dawn M
Dawn M (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月20日
Are staying was very comfortable our first room the fan on the air was very loud but they moved us to another room with no problem but yes I would stay there again
Jerry
Jerry (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年11月18日
Not as booked
This is the second time I am booked this type of room, a king with an accessible shower meaning you can walk right in. Both times we got to the hotel and were told that there was no room like that available. Housekeeping was not great. As well, one of the lamp bulbs in our room was burnt out, upon further inspection there was broken glass behind the nightstand. As well as a very thick coating of dust on the headboard. Toilet Appeared to have been used when we got to the room And was not clean on the seat. Will not be rebooking here.
Angela
Angela (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Devin
Devin (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月4日
Be prepared for an exorbitant pet fee of $75. It was more money than the room.1st room door would not open, had to redo things and get a different room. Rooms are nice but some of the common areas are getting a little tired.
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月3日
Bad start, good finish
Our initial room had not been cleaned, and replacement room has a spotlight shining in. I guess I like my room dark, and the light came right in. Will not stop me from staying here, just to bring to someone's attention.
Michael
Michael (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月29日
Not as sparkling as I would like.
This is the second time I have stayed at this Sonesta in 3 months. I was disappointed that the water fountains have not been fixed since August, the dining room still needs a deep cleaning (the upholstery on the chairs is very dirty) and the hallway carpets still have not been shampooed. My door did not shut without slamming it.
The cleaning maintenance does not seem to be occurring regularly.
The staff in August was very helpful - and it appears there have been some new capable staff hired since August. I hope the next few hires are backed with money for some of the regular maintenance that needs tended to.
Having said all of that The room was very comfortable and as long as no one wants to visit me in my room - I would probably stay here again.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Samantha
Samantha (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月23日
We stayed for two nights. Hotel was very quiet. The room was clean , beds comfortable. Check-in and out was quick and front staff very helpful, would stay here again
Diane
Diane (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Yvonne
Yvonne (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月20日
Jake
Jake (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
The room was very nice. The staff was very helpful. Breakfast was great. It was also conveniently located. Will stay there again on my next trip.
Lorin
Lorin (3 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月15日
Rented one of the suites thinking it would make the stay more enjoyable, first suite toilet didn't work and door wouldn't close , second suite incredibly dirty despite hotel being slow. Next day no room service and getting clean towels and toilet paper was a hassle and huge inconvenience for staff at the desk
such a good location but such poor service all around