The hotel had cancelled our room when we arrived at 10pm, because they said they tried to run our card and it declined ( we recently had to cancel the card that we booked with because of fraud). I had opted to pay when we checked in.
They gave us a room and it was fine. It was clean enough, but tired. It could definitely use some sprucing up, especially for $235 a night. The bathroom furniture was falling apart and was dirty along the skirting boards. They were sold out of water and also when we asked for a razor because we forgot one, they were out of them too. The morning staff were definitely more friendly.
Nina and Thomas
Nina and Thomas (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 3 日
Ann
Ann (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 19 日
Worst hotel ever!
I waited at the front desk for approximately 10 minutes. I finally call the hotel & someone appears. I was greeted by, “are you a reward member” ….well you can’t check in until 3. This was at 2:25. Not a pleasant word spoken. After checking in I was informed I would not have cleaning service-they only do that every 7 days. I guess that explains the live roach in the room. If I needed towels I had to bring them to the front desk & place them in a basket (they touched nothing). Only then could I get a replacement. No coffee or water in the room. You must purchase everything from a vending area downstairs. Hallway carpet bubbled up from some type of water damage. Very old key card system. Worst hotel ever. Will NEVER stay again or recommend.
Robin
Robin (2 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 18 日
The staff was unwelcoming from the minute we checked in. Roaches were in several rooms & the staff was told, & her response was “how big are the roaches!”
Horrible customer service. Supposed to be a hospitality industry & this hotel failed horribly!
真實旅客
3 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 14 日
Marcetta
Marcetta (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 12 日
Marcetta
Marcetta (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 10 日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 4 日
Hotel common areas were extremely dirty.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 26 日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 23 日
Family trip
Hotel was clean, comfortable and close to everything
Lonnie
Lonnie (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 20 日
Great stay, clean maintained property
This was our second stay after we were well pleased with our first stay. Upon entrance to the property both grounds and outside of building is well maintained and clean. A quick, easy, and friendly check in. Rooms and lobby are clean, appliances function well, plenty of hot water- quick! Food choices are close by if you do not utilize the kitchenette. The area is safe, sits next door to holiday inn express - joining parking lots, easy access from freeway and good lighting around the property.
patricia
patricia (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 6 日
Nice hotel
Nice hotel. Clean room. Friendly staff. Will be back again soon.
Ruby
Ruby (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 30 日
Latoya
Latoya (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 29 日
It was horrible the door didn’t lock. We couldn’t sleep because door didn’t lock.
Heather
Heather (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 29 日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 28 日
Tonya
Tonya (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 26 日
Friendly and fast check in. Fresh and clean hotel.
MICHAEL
MICHAEL (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 22 日
Steven
Steven (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 17 日
Everything was great with exception of bed being too high for a short person. Also shower didn’t have a wand.
Mary
Mary (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 14 日
Hotel was very good with exception bed was too high for a dwarf to get in. Shower head you couldn’t adjust. I wish all hotels had shower wands.
Mary
Mary (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 8 日
We visit Tupelo every year for the Elvis Festival. This is by far the best hotel we've stayed at. We will be back every year. Thank you.