This is our second year staying at Chalet Ivy. Service has been great. We left one bag of luggage behind and your team is attentive and got it resolved.
One thing to improve though. Last year, pickup after skiing was just 1 phone call away. This year, we had to wait for the ski shuttle. At one time, we had to wait for 1 hour, even when there was no traffic. Calling the front desk was not helpful as they are just like a broken record, asking us to wait for 15-20 minutes at least.
Vu Yung
Vu Yung (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年12月16日
Very warm honeymoon experience, thank you.
Lok Man
Lok Man (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2023年8月20日
Sze Teck
Sze Teck (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年4月30日
YUN CHIEH
YUN CHIEH (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年3月17日
各方面都很滿意,會再次回來入住!
KA YU CLAUDIA
KA YU CLAUDIA (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年2月28日
Love the wine bar in the lobby! Nice staffs and great services.
Lung-Chi
Lung-Chi (5 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2023年1月30日
Wonderful hotel
Wonderful and cosy hotel. Friendly and helpful staff. Onsen ensuite is marvelous. 10 minutes walk to Hirafu Ski base. Ski rental staff super helpful and friendly with free shuttle bus to the base. Nice Breakfast. Restaurant open from 1200-2100 which is convenient.
I enjoy my vacation here. You can relax through SPA and stretch your body in the gym after all day skiing. Hotel changes breakfast menu each day, and 3 day is a round. The ski concierge is good. My gloves and snowboard got dried only in 2-3 hours. The shuttle goes to Gondola base and Kutchan JR station is free.