洞爺湖畔亭酒店

特訂了向湖景的房間，但左邊不知是不是酒店新大樓，觀景被這建築遮擋了，房內看不到全湖景。酒店晚餐是自助餐，非常差。另外最不能忍受的是客房服務，我們租住了連續兩晚的房間，第二天，因不需趕行程，九點多還在睡覺，突然有人敲門，我們還來不及反應，便被人用鎖匙打開了我房間的門，他看到房內有人，立即關門，當時我很驚恐，以為有人打刧，待我們回神後，便開門看一看，有一個穿短褲的男人，拿着鎖匙逐間房門打開，看來是方便之後清潔的人吧！這做法我真的不能接受，他們不是應該知道那間房是有客人連續租住、那間房是已退房的嗎？到第三天早上，我們吃過早餐約9點15分便回房收拾行李，因為10點才退房，突然有人敲我們的房門，於是我們大聲回應，他便沒有強行打開房門便離開了。旅行這麼多年，入住的酒店不計其數，這樣的事情，還是第一次遇上。

屋頂溫泉風景好靚無得輸, 望曬成個湖, 深夜仲會再對調兩邊男女溫泉區, 不過我預約湖景房, 佢地比左山景房間我, 呢一樣扣左分, 晚上大堂有BINGO 卡遊戲, 不過要另外自費買卡, 夜晚行出去湖邊睇煙花都好近, 自助餐食物一般般

Staffs are polite and willing to help. The room is clean with nice view. I love their onsen even it’s not very big, but you would be enjoyed.

靚景,員工質素OK 自助餐質素一般,房既浴缸太細 靚景,員工質素OK 自助餐質素一般,房既浴缸太細

Poor buffet dinner, not much choice and food not fresh.

整體ok. 但浴室有改善空間

We stayed in Toya Kohantei during our family trip for 2 days. General speaking, it was well-known that Kohantei is a famous and "traditional" onsen hotel, namely, great location in Lake Toya area, wonderful lake view for the summer fireworks, however, the internal maintenance, and especially its washroom, was relative out of date, if not poor. I already know that before we arrived. Some suggestions here. 1) dinner service could be provided in room during the booking procedure; 2) the lamp, television, and telephone equipment in the room could be upgraded; 3) since Kohantei is a famous hotel in Lake Toya, it faces fierce competition from other hotels in the Toya area, if it really wants to maintain its status a future renovation is necessary. All in all, the staff in the front counter are helpful (their English is good with kind attitude), and we actually did not meet noisy travel tour group in this hotel (fortunately). If people wish to visit Lake Toya next time, Kohantei can be the choice.

地點很好，因洞爺湖花火大會可從房間內或在酒店大堂外觀賞到。 客房舒適，但浴室設施較舊，水溫不穩定，有被燙到。 自助晚餐及早餐食物種類多，味道尚可。 免費泊車位很近但要過馬路才到

觀賞火花會的位置很理想

觀賞洞爺湖景很好的飯店，服務人員態度很好。