Stayed for two nights and the staff was very nice and comforting. They made sure my family had items that weren't initially provided without any hassle. Beautiful view of the ocean with a nice restaurant inside were very corteous to my family.
Chad
Chad (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月14日
Suzanne
Suzanne (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月14日
Henri
Henri (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月13日
Henri
Henri (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月18日
Lindsay
Lindsay (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月17日
Margaret
Margaret (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月8日
Ramon
Ramon (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月27日
We liked the property but overall the staff seem very unhappy nobody smiled except the bartender and a busboy at the restaurant. Checking in staff have no knowledge of anything and the parking fees are very high which was not disclosed even to park your own car you have to pay $30. To be honest we would not return.
John
John (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月25日
The front desk staff was extremely rude. I interacted with at least three different staff at the front desk to ask basic questions. The language that they used, their tone of voice and their lack of caring to resolve my concerns was disappointing. One of the front desk staff even hung up on me on the phone. And I was not being rude at all. I spent a lot of money to stay there, plus they charged me $150 a night of hidden fees. I’m a resident of Carlsbad, I live just miles from the property and I’m ashamed that this is happening in my community. However, I would like to add that the restaurant/bar staff and housekeeping were all kind and professional. It is unfortunate because I frequent the restaurant for date nights. However, I will never be going back to the hotel or the restaurant. Very discouraging.
Jenelle
Jenelle (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月23日
I did not like being charged to park.
Susan
Susan (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月20日
So, first night I slept on dirty sheets. Met another couple who slept on dirty sheets their first night. My credit card was charged hundreds of dollars not authorized, which the resort, and VISA took care of. Was NOT the relaxing trip I had hoped for due to multiple hotel fraudulent charges.
Deborah
Deborah (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月19日
This is a very nice hotel, especially the Ocean Crest Spa. Nice location, close to many ammenities.
Just to mention, the lobby, hallways, dining areas were very cold in temperature.
Kenneth
Kenneth (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月19日
Liked the cleanliness, staff, pool and bikes included with my stay.
Did not like the no breakfast included in my stay but that’s on me because it said breakfast available not included.
Salvador
Salvador (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月18日
Liana
Liana (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月18日
They overcharged me for parking
Vahe
Vahe (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月17日
Hotel recommended
The hotel is very comfortable and clean, perfect for family. Just a warning on the chandler restaurant host’s incompetence, poor management and will make your family wait for no reason or less than 50% occupied tables.
Armand
Armand (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月17日
Check in was terrible! It wasn’t ready by 4pm. I called by 4pm and they said my oceanfront room was not ready. They said they would call me once it’s ready. Close to 6pm, they have not called me so I called them. The room was ready but they said they were busy this the reason they were not able to call me about my room! This check in gave me a migraine. As soon as I got to it room, I took my medicine and slept the night. Checked out at 8am. Don’t even get to enjoy the property because of the bad service.
Raquel
Raquel (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月16日
great Carlsbad choice
love the pool and beach butler service! Staff was very friendly and helpful. Great location
Kathleen
Kathleen (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月12日
Nice staff but dirty rooms
The staff was very friendly and helpful , but everything else was disappointing considered they charge almost $600 dollars for a night , the bathroom shower had mold that is just dangerous to some people