The good - friendly staff that is overall professional and helpful. Excellent location in historic center of walled city. Very clean. Responsive to requests.
The bad - the room was advertised with a king sized bed with a tv’s with satellite channels. The bed was queen sized and neither tv had satellite channels (no cable), only access to apps (line Netflix, etc). The phones in the room never worked despite me informing staff several times (they tried to fix but could not). The only streaming app that app that worked was Netflix (other apps like Max and Apple TV stopped working after the first day), I reported this but they only fixed Netflix (which stopped working after the first day) and not the other apps.
Another issue was the transportation from the airport to the hotel was 150,000 Colombian pesos. I assumed this was the going rate that taxis charged. When I got to Cartagena, all the taxis confirmed they only charged 22,000 Colombian pesos to the historic center per Colombian law. The hotel’s transportation was just a regular car, maybe not considered a taxi, but a similar type of small car with no extra amenities, effectively the same as a taxi. So to be overcharged in this way was not a good first impression.
More good - the pools are beautiful and clean. The breakfast was good although arrived late each day.
