An awful experience we didn’t receive an email apparently sent to say it is self check in on a Monday evening. Arrived and it was all in darkness, called the contact number numerous times but it just went to an answerphone. Hotels.com also tried to contact them. Finally messaged us later in the evening but we had already had to find somewhere else. They did say that they would be in contact regarding a resolution but yet to hear!!!
Laura
Laura (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月30日
rob
rob (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月23日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月23日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月11日
Accommodation needs Attention
The condition of the accommodation is disappointing as the carpet is incredibly dirty could do with replacing for darker colour, our window was broken as was the tap and the iron. No central heating in room so a fan provided but you can’t keep this on at night so was quite cold. Bathroom very poor layout not enough space to get ready privately so only go with partner or close friend. Extractor not working.
The location and surroundings nice and restaurant nice and breakfast really good but takes a very long time to come up to 45mins and it was only us. We spent a lot here over the weekend asked for a refund just on poor accommodation but was declined.
Chantelle
Chantelle (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月9日
Not the best experience
To be described as luxury and to be charged over £100 for a the night was poor. There was no one to meet and greet, no reception etc. Not an issue in its own right but there wasn't enough toilet roll for the stay! No plug in the basin or the bath. The room was cold and despite turning the thermostat up it made no difference. Food facilities were closed. I don't complain but this was overpriced for the experience. The towels were also very small! Tap handle was missing as well.
Mark
Mark (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Berit
Berit (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月27日
Tired and Dirty
Public areas grubby, underwhelming reception at check in. Car park not lit and in dark wooded area (no tarmac). Public area carpets filthy, room carpets much the same and room cleaned to minimal standard, door very insecure, window latch falling off, sink tap handle missing, shower cold. Walls paper thin and a lot of banging drum and bass from another room (not hotels fault just a complete moron).Terrible pillows. Restaurant expensive and average, staff didn't really want to be there. Could be a lovely place if some time and money was put into it
Paul
Paul (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Julie
Julie (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月23日
Adrian
Adrian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月6日
holly
holly (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月20日
Good Location Lovely room.
Clean and comfortable
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月7日
Sarah
Sarah (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月7日
Beautifully set near the river and canal. 40 minutes walk to the Gloucester quays through some lovely riverside countryside. Room spacious and spotless. Staff friendly, courteous and helpful. Meals were excellent!
julian
julian (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月6日
Edd
Edd (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月1日
Twane
Twane (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月26日
Andrew
Andrew (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月21日
Stuart
Stuart (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月12日
P
P (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月11日
Quirky, quiet place to stay between the river and the canal. Lovely, comfy room and quiet. The restaurant is open Weds onwards. There is a Toby Carvery a few minutes down the road but not dog friendly. Gloucester centre about 10 mins drive away. Good stop on the way to Wales.
Sue
Sue (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月4日
Qingyi
Qingyi (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月25日
Nice area alongside canal for dog walks
Russell
Russell (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月25日
A beautiful location just outside the busy city of Gloucester which gave us lots of restaurant options and a base to explore the Cotswolds